Sr. Implementation Manager

Must Have - recent background in Medicaid/Medicare or similar Project Leader for Health Plan Partner and Strategic Commercial clients (20k+ employees) implementations. Responsibilities include: developing project scope and deliverables, management of project timeline, navigating client organization to ensure proper levels of project support, drive cross-functional support in defining and building new lines of business and processes. Responsible for developing business processes to support long-term administration for the client, minimizing organizational costs and business impacts. Focus on Medicare, Medicaid and Strategic Commercial clients. MAJOR DUTIES AND RESPONSIBILITIES Implementation management: o Leads and owns the success of client implementation projects. o Responsible for project management and coordination with the Client’s project manager to meet defined deliverables. Responsibilities include: developing project plan to implement various lines of business, including new membership and transitioning existing business; managing internal cross-functional resources to deliver administrative/operational solutions; escalation of non-standard requests to determine organizational support and drive the delivery of all project milestones and tasks. o Support, monitor and ensure success of end-to-end testing and non-standard processes, including Provider Recruitment efforts, client Customer Service training and business transition activities to support product rollout. o Provides timely communication of project status, issues and risks to Operations and Sales leadership, including offering solutions to issues and risks for decisioning. o Ensures post-implementation success of all deliverables. Drives for solutions with appropriate functional areas if a process isn’t functioning as expected, manages completion of run out of items that are still in process at go-live. Facilitates post-go live rapid response cross functional meetings. Solution Design: o Facilitates discovery sessions with clients and cross functional experts to identify and understand client requirements, for new and existing client projects. o Uses consultative approach to drive client to standard requirements and business practices, where possible. o Works cross-functionally and with Leadership team to address non-standard process and support requests from clients. Includes gap identification against current capabilities and driving discussions to solution. o Understands and documents requirements, obtains client alignment. o Shares solutions and key decisions with Business Development/Sales for inclusion in the contract. CORE COMPETENCIES Demonstrated ability to lead vast cross functional teams and proven experience delivering on internal and client expectations. Proven ability to positively interact at all levels, within internal and client organizations; has an executive presence. Proven ability to influence and negotiate positive outcomes, and manage difficult conversations. • Proven ability to work with ambiguous or little direction, on projects with high risk and reward; ability to operate with a high degree of flexibility. BASIC QUALIFICATIONS Bachelor Degree or equivalent experience required 3-5 years Project Management experience, preferably Healthcare implementations Experience with Medicare and Medicaid administration Strong verbal and written communication skills with varying skill levels across organization including Executive Leadership team, Sales team, Cross Functional teams and externally with clients and brokers. Preferred knowledge of SalesForce and/or SAP Cloud for Customer Job Type: Full-time Pay: From $45.00 per hour Benefits: 401(k) Dental insurance Health insurance Vision insurance Schedule: 8 hour shift Work Location: Hybrid remote in Mason, OH 45040