Membership Coordinator
Occupations:
Fitness and Wellness CoordinatorsFirst-Line Supervisors of Personal Service WorkersFirst-Line Supervisors of Entertainment and Recreation Workers, Except Gambling ServicesSocial and Community Service ManagersRecreation WorkersIndustries:
Civic and Social OrganizationsWarehouse Clubs, Supercenters, and Other General Merchandise RetailersEmployment ServicesOther Residential Care FacilitiesResidential Intellectual and Developmental Disability, Mental Health, and Substance Abuse FacilitiesDescriptionWhy Should You Apply?Free Household Gym MembershipFree Group Fitness ClassesFree Pool AccessFree HydroMassage (ages 18+)Program DiscountsPaid Sick LeaveRetirementTuition Reimbursement OpportunitiesOpportunities for Growth/LeadershipEngage with Your CommunityJob ResponsibilitiesUnder the supervision of the Leader of Healthy Living, the Membership Coordinator supports the daily operations of the Welcome Center and Member Services. This role assists with leading the membership team & building supervisors, onboarding new members, ensuring exceptional customer service, supporting community engagement efforts, and contributing to the welcoming, inclusive environment of the YMCA.RequirementsEssential Functions:Demonstrate excellent time management and communication skills in person, via email, and by phone.Support the hiring, training, and development of membership staff and volunteers.Maintain strong, friendly relationships with members, staff, and guests.Assist with membership growth strategies, including outreach, onboarding, and engagement initiatives.Respond promptly and thoughtfully to member inquiries, feedback, and concerns.Ensure the Welcome Center is clean, organized, and staffed to meet member needs.Monitor and report on membership trends and program data.Collaborate with internal departments to ensure seamless member experiences.Represent the YMCA mission in all interactions, demonstrating compassion, professionalism, and care.Support marketing efforts and community events when needed.Participate as an active member of the branch leadership team.Minimum QualificationsMust pass YMCA background checkExperience in customer service, hospitality, or administrative support (YMCA experience a plus)Strong interpersonal and problem-solving skillsProficiency with technology (email, scheduling, and point-of-sale systems)Availability to work a flexible schedule, including evenings and SaturdaysPreferred QualificationsAssociate's or Bachelor’s degree in business, hospitality, or related field preferredTwo to four years of experience in customer service and staff supervision