Refrigeration Service Technician

DescriptionReports to: Refrigeration Service SupervisorHouchens Food Group (HFG), established in 1917, is 100% employee owned with over 12,000 employees operating in 15 states. HFG is seeking to hire a skilled Refrigeration Service Technician to support our network of supermarkets and convenience stores. HFG is committed to operational excellence, innovation, and supporting the communities we serve. This role plays an important part in maintaining product integrity, reducing downtime, and supporting overall system performance.Join a stable, well-established company with a culture that values your expertise and recognizes the importance of skilled technicians!OverviewThe Refrigeration Service Technician is a field-based role responsible for the maintenance, troubleshooting, and repair of commercial refrigeration systems across assigned locations. This position supports system reliability and store operations through timely service, preventative maintenance, and effective problem solving.This role works independently in the field while collaborating with supervisors, peers, and store teams and participates in on-call rotations and direct store support.Core ResponsibilitiesTroubleshooting & RepairDiagnose and repair refrigeration, electrical, and control system issuesPerform routine and non-routine service calls in a timely mannerEscalate complex issues to senior technicians or supervisors when neededSupport rack systems, case controls, and related componentsRefrigeration System Maintenance & ReliabilityPerform preventative and corrective maintenance on commercial refrigeration systemsEnsure proper system operation, temperature control, and product integrityIdentify potential issues and recommend corrective actionsRespond to emergency service calls and system failuresField OperationsComplete service work across assigned locations with minimal supervisionParticipate in on-call rotations and after-hours supportMaintain clear communication with store personnel and internal teamsFollow schedules and prioritize work based on operational needsWork Order, Asset & Inventory ManagementAccurately document work orders, labor, and refrigerant usageUtilize company systems for service tracking and complianceMaintain truck stock and manage parts usage effectivelySupport identification of recurring equipment issuesTeam SupportCollaborate with other technicians to complete work efficientlySupport training efforts and share knowledge when appropriateFollow established best practices and proceduresProject SupportAssist with equipment installations, retrofits, and system upgradesSupport startup and basic commissioning activitiesWork with vendors and internal teams as neededSafety & ComplianceFollow EPA, OSHA, and company safety standardsMaintain proper refrigerant handling and documentation practicesFollow all safety procedures and promote a safety-first cultureWhy Work at Houchens Food GroupEmployee-Owned (ESOP) – Share in the success of the companyStable & Growing Organization – Long-term investment in facilities and peopleInnovation-Driven – Focus on energy efficiency and advanced refrigeration systemsStrong Culture guided by our 5 Rules:Do Your JobBe KindNo SurprisesNo DramaProtect The BrandCommunity Impact – Supporting the communities we serveQualificationsCompetency Statement(s)Technical Aptitude – Solid understanding of refrigeration systems and componentsProblem Solving – Ability to diagnose and resolve common system issuesAccountability – Takes ownership of assigned workCommunication – Communicates effectively with team members and store personnelReliability – Dependable and consistent in performanceTeamwork – Works well with others and contributes to team successEducation / ExperienceHigh school diploma or equivalent required2–5+ years of commercial refrigeration experience preferredEPA Section 608 Certification (Type II or Universal) requiredValid driver’s license requiredSkills & AbilitiesTroubleshooting (mechanical, electrical, basic controls)Experience with commercial refrigeration equipment and systemsAbility to work independently in a field environmentFamiliarity with work order and asset management systemsStrong time management and organizational skillsBasic computer proficiency for reporting and documentationPhysical DemandsFrequent walking, standing, and climbingOccasional lifting up to 100 lbs.Work in mechanical rooms, rooftops, and refrigerated environmentsHouchens Industries is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.