Lead Chronic Clinical Liaison- Optum Infusion

Clinical Nurse Liaison, RNOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.The Clinical Nurse Liaison, RN is responsible for patient education and strategic oversight in support of our sales strategy. This RN will work directly with sales to process Optum infusion referrals within the hospital system, serve as a key resource and effectively anticipates the needs of the customers and patients to develop solutions for their needs. This position requires sales training as directed by the Regional Sales Director.Primary Responsibilities:Conduct welcome calls and provide patient education on therapy, monitoring, and side effects; ensure patient is provided with the updates and tools they need for successful infusions both during our intake process and once on serviceMaintain and grow provider relationships and provide responsive customer service with assigned accountsConduct initial clinical assessment based on clinical information providedAssist in creating letters of medical necessity as well as provide assistance the office/patient with the necessary clinical evidence to overturn a denialAssist sales representatives in ensuring assigned referrals result in a start of careManage clinical and account liaison team providing leadership/mentorship through regular 1:1 check ins and development callsLead regular cadence of meetings to foster a positive team culture and learn from best practicesFacilitate, along with Sales RRVP, all hiring, training and onboarding of Clinical Liaisons and maintain ongoing competency checkoffs as requiredField training and coaching by working alongside liaisons as determined by sales leadership teamCollaborate with regional leadership on development of growth strategies and initiativesManage metrics associated with defined roles and responsibilityYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:Current, unrestricted RN license in the state of practice2+ years of experience working with laptops and/or tablets - including the ability to type and talk at the same time and toggle between multiple applications1+ year in Clinical Liaison role1+ year of leadership and/or management experience1+ year of clinical educator experienceMeets Expectations on most recent Common ReviewDemonstrate effective communication and teaching skills with patients, family members, and other staff membersDemonstrate understanding of business goals and sales strategy to build uponDemonstrate ability to solve complex problems and develop innovative solutionsDemonstrate ability to work autonomously, managing own workload and seeking out opportunities to expand service opportunitiesDriver's License and access to a reliable transportationTravel within local assigned territory up to 50%; minimal overnight travel to occurPreferred Qualifications:2+ years of home healthcare experience1+ year of sales and customer service experienceKnowledge of the Infusion Nursing standards (INS) and nursing processPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. UnitedHealth Group is an Equal Employment Opportunity employer qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.