Customer Success Engineer

Founding Customer Success Engineer | Security + AI | Remote (US)Aspiron's retained by an exciting AI security start up that's helping enterprises adopt AI agents without the data exposure that comes with them. They're Series A, growing fast, and now hiring their first Customer Success hire.This is a hybrid of engineer and account manager, sitting directly with the founders, with real scope to shape the function and grow into leadership as the team is built out.The roleYou'll become the front face of the company across roughly 20 enterprise accounts, owning the full customer journey from onboarding through expansion. That means:Making sure every customer is deployed, adopted, and seeing measurable value across the use cases they're running, oversharing risk, agent risk, runtime protectionDriving technical onboarding with customer security, IAM, and IT teams, and building remediation and reporting workflows using low code automation and AI tools.Acting as the voice of the customer back into product and engineering, directly shaping the roadmapWhat you bring3+ years in a customer facing post sales role: Customer Success Engineer, Technical Account Manager, or Solutions/Implementation Engineer.Cybersecurity experience (non negotiable)Startup/growth stage experience.Hands on comfort with automation and workflow tooling (Power Automate, Torq, Tines, or similar), plus some fluency building with AI tools like Claude or ChatGPT.A genuine track record of owning enterprise accounts end to end — onboarding through renewal and expansion, not just closing support tickets.If this is you, apply now!