Site Reliability Engineer

Site Reliability Engineer Indianapolis, IN 9 Months Note : This role is required to be supported onsite and will include on-call shift responsibilities. Shift Requirements : Standard business hours + rotational on-call shifts, detailed below Rotational On-call Shift Details: No shift differential - all hours worked will be billed at the straight time rate. If/when possible, on-call shifts will be banked against standard working hours. For example , If Steve worked this weekend for 4 hours, we will look to have Steve find 4 hours of time throughout the week that he could take off. * Shift assignments - nights, weekends, and holidays (when applicable) * Duration : 4-6 hours * On-call shift assignments : 1-2 per month (typical) What You'll Do : * Team is seeking a?Senior Application Support Engineer (SRE)?to join our dynamic team of consultants. In this role, you'll lead efforts to ensure the reliability, availability, and performance of mission-critical applications and platforms. As a Senior Application Support Engineer, you will : * Be part of a global production operations team responsible supporting external facing web applications. * Manage incidents, perform root cause analysis, and implement preventative solutions. * Collaborate with development, infrastructure, and platform engineering teams to improve system reliability. * Work within a global team to enable 24x7 support model for internal triage, communication, and root cause analysis. Key Responsibilities : * Provide 24/7 support as part of a team for production web applications running on AWS or Mulesoft APIs. * Monitor and troubleshoot issues using observability tools like Splunk. * Investigate and expand functionality in Splunk to enable Splunk AI solutions. * Create dashboards and capture metrics to improve visibility and performance. * Respond proactively to system alerts and customer complaints. * Identify where issues are manifesting from source systems or processes and provide recommendations for deflecting incidents * Apply industry best practices to support processes. * Participate in a planned on-call rotation. Qualifications * 2-5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting). * Strong ability to analyze logs and code to resolve Tier 2 issues. * Experience in application-focused support engineering or SRE roles. * Excellent written and verbal communication skills. * Proficiency with observability tools (OpenTelemetry, Splunk, AppDynamics, Datadog). * Hands-on experience with AWS and/or Kubernetes. * Background in DevOps and scripting (Python preferred). * Familiarity with ITIL practices, incident management, and documentation. * Experience with disaster recovery, business continuity, and ServiceNow dashboards. * Comfortable working in Linux environments and shell scripting. Preferred Qualifications * Bachelor's or Master's degree in Computer Science, Engineering, or related field. * Consulting experience and Agile methodology background. * Proven ability to lead small to medium-sized teams. * Certifications: ITIL Foundation, AWS, Azure, or GCP. * Experience with Mulesoft, Postman, and API testing support. * Understanding of networking concepts in cloud-native environments (AWS/Kubernetes/OpenShift). What We Value * A proactive, "Can Do" attitude. * Self-driven and autonomous work style. * Strong communication across internal and external teams. * Passion for operational excellence and continuous improvement. * Commitment to compliance and industry best practices.