IT Business Analyst II

We are seeking a detail-oriented and analyticalIT Business Analyst IIto support technology and operational initiatives across multiple program areas. This role is ideal for someone who excels at gathering requirements, mapping processes, and collaborating with cross-functional teams to deliver effective IT solutions in a fast-paced environment. Position Overview The IT Business Analyst II plays a key role in bridging business needs and technical solutions. You will work closely with stakeholders to gather and document requirements, analyze workflows, support project execution, and ensure clear communication across teams. Success in this role requires strong organizational skills, adaptability, and the ability to manage multiple priorities. Key Responsibilities Business Analysis & Requirements Gather, analyze, and document business and technical requirements Facilitate stakeholder meetings and requirement workshops Create user stories, acceptance criteria, and backlog items Support prioritization and refinement of requirements with product owners and technical teams Process Mapping & Documentation Develop and maintain process flows and diagrams (e.g., Visio) Document current and future-state workflows Create SOPs, user guides, and operational documentation Identify opportunities for process improvement and standardization Project & Operational Support Track tasks, deliverables, and dependencies using project tools Document meeting notes, decisions, and action items Assist with testing activities and User Acceptance Testing (UAT) Support change management, communications, and training efforts Maintain dashboards and reporting for leadership Stakeholder Communication Act as a liaison between business teams, IT, and leadership Communicate requirements, updates, and decisions clearly and professionally Additional Responsibilities Support onboarding/offboarding of project resources Assist with procurement documentation and technical inputs Collect and validate data for reporting and decision-making Required Qualifications 3+ years of experience in business analysis or IT project support Strong experience in requirements gathering and documentation Proficiency in Microsoft Office tools (Excel, Word, PowerPoint, Teams) and Visio Familiarity with tools such as ServiceNow or Azure DevOps Excellent analytical, organizational, and communication skills Experience with process mapping and workflow documentation Preferred Qualifications Experience in IT or public health environments Hands-on experience with ServiceNow, SharePoint, Azure DevOps, or Power BI Knowledge of SDLC and Agile methodologies Core Competencies Attention to detail and accuracy Strong accountability and follow-through Analytical thinking and problem-solving Ability to quickly learn new tools and technologies Clear and professional communication Adaptability in a dynamic environment