Guest Experience Manager
Guest Experience Manager Four Seasons Resort and Residences Jackson Hole is looking for a Guest Experience Manager who is dedicated to providing exceptional quality and service to our guests. The Guest Experience Manager creates the guest-centric experience in all areas of the Resort, ensuring execution by all employees. Join Our Team Work on a team that is built on mutual respect, collaboration, and focuses on excellent results. Four Seasons Resort and Residences Jackson Hole is the only AAA Five Diamond, Forbes Five Star Resort in Wyoming. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998. Responsibilities Work closely with other Departments to ensure a seamless five-star guest experience Curate an unforgettable guest experience through creativity and consistency Seek out opportunities for guest-centric experiences in all outlets of the Resort Measure results and communicates them weekly to the leadership team Coach staff to achieve culture standards Lead guest relationships, solving tough challenges that arise A successful candidate will have a flexible schedule, ability to work morning, afternoon or evening shifts, weekends and holidays. Must be fluent in English and possess legal work authorization in the United States. Preferred Qualifications and Skills -Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This will include any day of the week, all shifts, and holidays. High attention to detail and customer service skills Candidates must have excellent personal presentation and interpersonal skills. -Successful candidate must possess legal work authorization in the United States What to Expect: You Will... -Be part of a cohesive team with opportunities to build a successful career with global potential -Have access to a robust benefit plan -Have the opportunity to engage in diverse and challenging work -Derive a sense of pride in work well done -Be recognized for excellence