Coordinator IV - Learning Technologies Support Operations (2 positions to be filled)

Requisition202600088STitleCoordinator IV - Learning Technologies Support Operations (2 positions to be filled)FLSA StatusExemptHiring SalaryThis position is a pay grade 15. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/550174.pdf.Occupational CategoryProfessionalDepartmentSHSU OnlineDivisionDivision of Academic AffairsOpen Date04/09/2026Open Until FilledYesEducational And Experience RequirementBachelor’s degree in related field. Four years of experience in a related field. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.Nature & Purpose Of PositionPerforms highly complex administrative program work for Same Houston State University (SHSU) Online.Primary ResponsibilitiesOversees the work of a team of Technical Analysts and Support Specialists who assist faculty and staff in effectively utilizing the university’s learning management system (LMS) and related instructional technologies. Manages daily operations of the unit, including training, coaching, and evaluating support specialists and technical analysts. Supervises staff and student workers. Collaborates with support specialists to troubleshoot escalated LMS and learning tool issues, guiding them to resolutions. Partners with other units within the department to create and deliver technical and troubleshooting support. Analyzes LMS platform performance, generates usage reports, tracks support tickets, develops schedules for staff members, and identifies opportunities to improve stability and user experience. Stays current on LMS updates and educational technology innovations to make recommendations for enhancement. Ensures LMS Support services meet stated service level agreements and key performance metrics. Performs other related duties as assigned.Other SpecificationsStays current on LMS updates and educational technology innovations to make recommendations for enhancement. Ensures LMS Support services meet stated service level agreements and key performance metrics. Performs other duties as assigned to support optimal use of digital learning systems.Devotes approximately 40% of weekly work hours to serving as the LMS Support Team Coordinator, managing the routing of incoming tickets and offering LMS and related tool support. Provides 24/7 technical and troubleshooting assistance to faculty, staff, and students across all TSUS schools in the Shared Services Project.Full Time Part TimeFull TimeQuicklinkhttps://shsu.peopleadmin.com/postings/46820EEO StatementSam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code51.215.Annual Security and Fire Safety Report