26-13064 Network Technician, Night Shift D

Company OverviewSamsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.Position SummarySamsung SDSA is looking for an energetic Network Technician for our compressed night shift to support our Network Team at our manufacturing campus in Taylor, TX. This technician will work closely with the Network Team to actively perform network monitoring, provide 1st level troubleshooting to network issues, escalations to network team, communicate with internal teams about alerts/issues, participate in network issues resolution as needed, perform network audits, and occasional support the network team for projects execution during night change windows. We are looking for someone who can follow SOPs, has the right work attitude, willing to help others, sense of responsibility, passion for networks, and desire to learn. Technician will adhere to all Samsung policies, follow procedures, and be flexible with schedule per job demands. This role will be working fully onsite - 7:00pm-7:00am Thursday, Friday, Saturday, and every other Wednesday and occasional day shift support per business needs. Technician must live within an hour from north Taylor, TX.ResponsibilitiesProactive network monitoring and first level of support to network incidents for night shiftProactively work with Network Engineers and Cable Technicians on network incident prevention and service restorationSupport the Network Team with lab setups, device OS upgrades, new device configuration, network audits, and other small projects as neededNetwork equipment configuration, and replacement of faulty network equipment under Network Team's guidanceParticipate as a buddy check for network engineers during night change windowsCreate vendor support cases, and follow up to process RMAsProvide occasional extended hours support during high projects season, and during site maintenance dayRespond to incidents within SLAFollow SOPs, create reports as requested, update management systems, and effectively communicate with team members and managementCreation of daily pass down reportRequirementsRequired QualificationsHighschool Diploma or Equivalent2+ of Network Help Desk or Network Technician experienceCisco Certified Technician (CCT) or Cisco Certified Network Associate (CCNA) or Comp TIA A+ certificationExperience with VLANs, Subnetting, IP Addresses, Ethernet Cables, Fiber Optic Cables, SSH, Telnet, Traceroute, Optical Transceivers, Hubs, SwitchesMust live within 1 hour of Taylor, TexasProficient in Word, Excel, Power Point, VisioAbility to work well within a team and mentoring other network techniciansStrong sense of responsibilityAble to occasionally lift equipment up to 40lbAble to occasionally wear a complete cleanroom smock inside an electronic semiconductor facilityMust be eligible to work in the US for any employer without restrictions and be based in the continental US for this remote positionPreferred QualificationsCCNA Certification or 3 years experience in a network technician roleAssociates Degree or higherExperience with switch configuration, IP subnetting, and network troubleshootingBenefitsBenefitsSamsung SDSA offers a comprehensive suite of programs to support our employees:Top-notch medical, dental, vision and prescription coverageWellness programParental leave401K match and savings planFlexible spending accountsLife insurancePaid HolidaysPaid Time offAdditional benefitsSamsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.