Vice President, Production Support

Role Vice President, Production Support Location Lake Mary, LM or Pittsburgh, PA Responsibilities Experience supporting production applications in a 24x7/always-on environment, including on-call rotation support. Strong troubleshooting and root-cause analysis skills across application, OS, and infrastructure layers; able to drive complex incidents to resolution. Hands-on experience with monitoring, alerting, and observability (metrics, logs, traces), including defining SLIs/SLOs and tuning alerts to reduce noise. Problem management experience, including post-incident reviews, corrective/preventive actions, and tracking issues to closure. Release and change management experience (production readiness reviews, deployment validation, rollback planning, and change controls/PTO). Capacity and performance management skills; ability to identify bottlenecks, forecast demand, and recommend scaling improvements. Ability to partner effectively with development, QA, operations, and infrastructure teams; clear written and verbal communication with technical and non-technical stakeholders. Documentation skills, including creation of runbooks, operating procedures, architectural diagrams, and design specifications. Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. EXPERIENCE: Typically 6-10 years of experience. SKILLS: Strong analytical and problem-solving skills with a focus on client service; excellent communication and collaboration abilities to work effectively across teams. AI: Demonstrated skill in AI prompting and the practical use of AI tools to improve development productivity, problem-solving, and support workflows. Experience: 12+ years in production support (L2) for both mainframe and Java technologies. Mainframe: Proficiency in COBOL, JCL, DB2, CICS, and VSAM. Java: Proficiency in Java, RESTful Web Services, SQL, and Unix/Linux environments. Tools: Familiarity with monitoring tools (e.g., Splunk, AppD), ticketing systems (e.g., ServiceNow), and version control (e.g., Git/Windsurf). Soft Skills: Strong analytical, troubleshooting, and communication skills, with experience in high-pressure 24x7 environments. Additional BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. #J-18808-Ljbffr