General Manager

Very exciting, high-profile new restaurant project is looking for an experienced, service-oriented General Manager to lead the team and helm the successful rebrand of an esteemed dining destination. The ideal candidate comes from a high-level service pedigree in acclaimed restaurants, and is a hands-on self-starter when it comes to leadership, implementing systems, and training staff. Someone with sophisticated floor presence who can lead the team by example, and build genuine relationships with the local community and important regulars. This person will spend time training in Los Angeles before transitioning up north to spearhead the new opening. Rare opportunity to be part of an extra special project! General Manager Responsibilities:Oversee and positively impact all areas of the business including: sales, costs, employee retention, guest service and satisfaction, food & beverage quality, cleanliness, sanitation, and other facilities maintenanceSupport with all pre-opening and opening activitiesProvide leadership and support with a significant, elegant floor presenceContinually strive to educate and develop of staff as it relates to food, beverage, and especially serviceGrow and mentor the team through training, development, recruitment and onboarding of new membersDevelop day to day operations of the restaurant alongside executive team & uphold quality standards (daily reports, cash handling and deposit procedures, roles and responsibilities, station guidelines, safety protocols, cleaning and maintenance schedules, sidework checklists, opening and closing duties, shift change outline, injury reporting, etc )Taking ownership of the business to increase sales and profitabilityOversee floor and kitchen management and ensure standards are met & exceeded as pertains to COGS, inventory management, staffing and cleanlinessEnsuring all team members are compliant in required training (safety, PCI, TIPS, etc), have completed in a timely manner and are adhering to standardsEnsuring all payroll policies and procedures are followed, including management of timekeeping for compliance and accuracyProvide reports and analysis of business related data and KPIsLiaise with property leadership, staff, and guests as well as surrounding community to develop and improve relationsClear and effective communication to all team members, executive leadership and stakeholdersHolding weekly management and daily shift meetings to communicate updates regarding operations, financial reporting, employee driven topics, training, education on changes and new processes, product or equipment introductionsManage the streamline of communication between outside purveyors, ensuring effective delivery of goods and servicesImplement appropriate outlet level controls to assure that goods are ordered as needed, materials are received in good condition and in the desired quantities and that accountability for purveyors is maintainedReceive and resolve customer complaints in a timely and tactful manner to maintain and improve customer satisfactionExercise sound managerial judgment and decision-making pertaining to all employee relations and personnel actions in order to build a positive, enthusiastic and professional cultureAnticipate the needs of the establishment and act upon themFully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirementsGeneral Manager Requirements:At least 2-3 years' experience as a Restaurant General Manager (GM), Food & Beverage Director (F&B), FOH General Manager, Service Director, or comparable leadership role in a full-service, upscale or fine dining, preferably chef-driven restaurant environment is requiredHigh service pedigree is highly preferredBackground in Michelin and/or James Beard recognized restaurants is a plusStrong passion for high-caliber food, beverage, and guest serviceProven track record in leading and motivating a teamExcellent written and verbal communication skillsStrong interpersonal skills and ability to manage guest demandsAcute attention to detailAbility and desire to take initiative to carry out complex responsibilities with little directionHighly effective problem-solving skills, especially when under pressureAbility to thrive in a high-pressure environmentExceptional standards for cleanliness, health, and safetyStrong understanding of the P&L with an ability to control costs as aligned with restaurant's goalsFlexible schedule, including weekends, holidays, and late-night shifts is requiredFood Safety CertificationAble to stand/walk for long periods of timeDevelops relationships with guests to create & maintain guest retentionExperience and comfortability in dealing with high end/VIP clientele and building relationships with high profile guestsProcess driven and able to implement operating procedures that will continue to maximize efficiencyCompensation Includes:Base Salary in the $130-150k range DOEMedical BenefitsPTO Plan