Quality and Compliance Manager

Quality And Compliance ManagerKnapp brings new technology to warehouse automation. The Knapp Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We more than 8,000 employees of the Knapp Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics are dedicated to making complexity simple. One of the Knapp's primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. Knapp Group's unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions. What You Get To DoThe Quality and Compliance Manager is responsible for leading the strategic development, implementation, and continuous improvement of the company's Quality Management System (QMS) in alignment with ISO 9001:2015 standards. This role ensures organizational compliance with international quality standards, drives process excellence, and fosters a culture of quality across all departments and project sites. The Manager will also oversee ISO certification efforts and serve as the primary liaison for internal and external audits. Essential tasks and responsibilities: Lead the development, implementation, and maintenance of the Quality Management System (QMS) in compliance with ISO 9001:2015. Oversee internal and external audits, ensuring timely resolution of nonconformities and continuous improvement and ensure robust compliance monitoring across all operational areas Collaborate with the ISO Manager to ensure successful certification and surveillance audits. Drive and conduct Knapp's risk management Own and manage the company's document control and process mapping systems. Monitor and report on quality performance metrics and drive corrective and preventive actions. Ensure consistent application of quality standards across departments and customer-facing operations. Identify and implement process improvement initiatives using PDCA and Lean methodologies. Serve as the primary point of contact for all quality-related inquiries, including customer and regulatory requests. What You HaveMinimum 7 years of experience in Quality Management, including 3+ years in a leadership role. Proven experience with ISO 9001:2015 implementation and auditing. Certified ISO 9001 Internal Auditor. Strong background in process improvement, root cause analysis, and corrective/preventive actions. Experience with Safety and ISO 45001 highly preferred. Experience with HIPAA compliance a plus. Experience in construction, manufacturing, or industrial environments preferred. Excellent communication, leadership, and project management skills critical for success. Working Conditions and EnvironmentAuthorization to work in the U.S. Passport or ability to obtain passport Overtime as required by work Occasional travel required up to 5% Professional office etiquette is required at all times Physical requirement may include: sitting for long periods of time, standing, walking, speaking, visual acuity, finger dexterity, listening, reaching at arm's length, and lifting up to 30 pounds What You Will Get2 remote days per week Half day Fridays A beautiful new, state-of-the-art, office complex in Kennesaw, GA Industry competitive compensation Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more! 401k with a very generous employer match and no vesting! Paid Vacation & Holidays Profit Sharing Paid Parental Leave Subsidized Daycare Tuition Reimbursement Pet Insurance Subsidized food delivery Monthly celebrations Quarterly employee events Corporate Social Responsibility including recycling, sustainability and volunteering Knapp is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. Due to the safety-sensitive nature of this position, strict adherence to Knapp's drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during "off-hours."