Migration Technical Support Engineer
Client Experience Migration Technical Support Location: Remote Employment: Full Time/W2 Infinite Computer Solutions Seeking a L2/L3 Technical Support Representative with 5+ years of experience supporting enterprise infrastructure and clients during data-center migrations.
Key Skills:
- Windows Server administration and troubleshooting
- Virtual machines/virtualization
- Networking, connectivity, and security troubleshootingITIL and incident/change management
- Client-facing technical support and escalation management
- Infrastructure monitoring and troubleshooting
- Technical documentation and problem resolution
- Cross-functional collaboration with Network, Engineering, WAN, and Project teams
Responsibilities:
Troubleshoot and resolve complex client and infrastructure issues.
Own escalated incidents through resolution and provide timely client communication.
Support Windows Server and virtualized environments.
Troubleshoot network and connectivity issues during migrations.
Document incidents, troubleshooting steps, and resolutions.
Collaborate with technical teams to ensure successful migration activities.
Preferred:
Banking/financial services or core systems experience. Additional Requirement: Flexibility to support migration go-live activities during early mornings, late evenings, and weekends as needed.