Support Engineer (contract)

Support Engineer (Contract)Please note that this is a contract role providing services to Microsoft through external staffing partners of Allegis Global Solutions. If you are selected for this role, you will be employed by AGS and will not be an employee of Microsoft.SummaryWe are a passionate team dedicated to bringing beloved strategy and thinking games to players around the world. We are seeking a skilled and motivated IT Support and Procurement Specialist to join our studio and play a hands-on role in ensuring our technology infrastructure runs smoothly. This individual will work closely with studio leadership and partner teams to address IT needs, manage hardware procurement, and contribute to the seamless delivery of world-class gaming experiences. This is a fully onsite, Monday through Friday role requiring a committed professional ready to grow with the team long-term.Job ResponsibilitiesWork closely with Studio Management, Directors, and Leads to understand and act upon the studio's IT-related needsPerform PC hardware procurement, setup, and recyclingField requests for information technology services, repairs, upgrades, support, inquiries, and complaintsManage PC and parts inventory for the studioHandle user account management and administrationProvide IT support internally and externally to partner teams involved in game creationEngage with larger IT teams to align on best practices and resolve technical concernsPerform heads-down work on lab machines for automated testingMaintain strong documentation practices across all IT processes and workflowsParticipate in team meetings and contribute to ongoing project work and break-fix resolutionsRequirementsMinimum 3 years of overall IT experience with at least 2 years in a procurement-focused positionMinimum 3 years of hands-on experience with Microsoft services such as Azure Active Directory and Azure DevOpsMinimum 3 years of experience with scripting languages including Python, C#, or PowerShellMinimum 3 years of experience with strong technical documentation practicesPrior experience in a game development studio environment is a welcome bonus but not requiredDegree in Information Technology or a related field is preferredRelevant certifications in Microsoft technologies or IT infrastructure are an assetProficiency with Microsoft services including Azure Active Directory and Azure DevOpsScripting experience in Python (required), with additional familiarity in C# or PowerShell considered a strong assetExperience supporting multiple operating systemsStrong written and verbal communication skillsSolid documentation skills with the ability to produce clear, organized technical recordsAbility to manage hardware inventory and procurement processes efficientlyStrong troubleshooting and problem-solving capabilities across hardware and software environmentsAbility to work independently and manage multiple priorities in a fast-paced studio environmentAdditional DetailsLocation: Redmond, WA (Onsite)Duration: 9 monthsPay Range*: $35.50 - $40 per hourWeekly Schedule: 40 hoursJob Status: Non-ExemptApplication Deadline: Apply within 72 hours of the posting date to ensure consideration.This Role Is Eligible For The Following BenefitsMedical, dental & visionHospital plans401(k) Retirement Plan – Pre-tax and Roth post-tax contributions availableLife Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)Company paid short and long-term disabilityHealth & Dependent Care Spending Accounts (HSA & DCFSA)Employee Assistance ProgramTime Off/Leave(PTO, Allegis Group Paid Family Leave, Parental LeaveBenefits are subject to change and may be subject to specific elections, plan, or program terms.AGS is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you require a reasonable accommodation related to the application or interview process due to a disability, please email accommodation@allegisglobalsolutions.com. This inbox is monitored solely for accommodation requests. For questions about open roles or to apply, please submit your application through the job posting, as this inbox is not monitored by recruiters and applications sent here will not be reviewed.In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.Please note that we may use artificial intelligence (AI) tools to screen, assess, or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process, or would like more information, please contact us.We reserve the right to pay above or below the posted wage based on factors unrelated to protected classifications.Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.