FCS Program Coordinator

Description FCS Program CoordinatorREPORTS TO: Program ManagerPAY RANGE: $32.45 - 34.51 hourlyHOURS: Full timePOSITION TYPE: ExemptThe FCS Program Coordinator will be responsible for supporting the Foundational CommunitySupports Medicaid billing program at the Low Income Housing Institute. This Medicaid program isintegrated throughout our diverse social service programming to support housing search andplacement activities in a variety of locations, such as Tiny House Villages, Shelters and PermanentSupportive Housing programs. This position will train case management staff on best practices forgetting our clients enrolled in the FCS program and support case management staff with questionsthey have about program operations. The role will also be integral in maintaining data accuracy ofthe FCS program within our Salesforce content management system and other related systems.This position will include both in-office and onsite work.Responsibilities:FCS Program Training* Train Case Managers on the FCS assessment process, resubmissions and supportingdocumentationPerform onsite sessions for both groups and individualsContribute to program documentation as needed and track case management engagementRespond to support requests from case managers and supervisorsMedicaid Eligibility and Program Support* Research client Medicaid benefits and behavioral health history in relevant databases todetermine program eligibility based on health and risk factorsRegularly report out to supportive services staff and leadership on changes to Medicaid/FCSTrain and assist Case Management teams with Medicaid enrollments for clientsRemain up to date on HCA and Wellpoint standardsAssessments and SubmissionsInput and manage program enrollment approvals and denialsWork with Case Management on assessments and resubmissionsMonitor enrollments for timeliness and consistencyTrack enrollment trends and outcomesProgram SupportProvide support for Case Managers on how to compose case notes for FCS billing eligibilityMaintain accurate enrollment records on Salesforce CMSReview the accuracy and completeness of assessments and documentation by casemanagers, prepare documents to send to the funder for authorization.* Coordinate performance updates with supervisors as needed.* Prepare requests for authorization that were not acknowledged or did not receive a responsefrom approval partners.* Assist FCS PM with all internal and external Fidelity reviews and training.* Review authorization denials and communicate with relevant team members to obtainadditional justification for eligibility and resubmit assessments for approvals.Work with program staff and supervisors to obtain any missing or incomplete documentation.Assist in preparing statistical reports as needed.Regularly scheduled program check-ins with site supervisors.Weekly check-ins with FCS Program Manager for support and oversightUtilize Personal Protective Equipment (PPE) and follow PPE protocols.Other related tasks as assigned.Qualifications:Proven ability to work with minimal supervision.Experience with Content Management Systems, Salesforce a plusExperience with data managementHigh level of experience with Excel, Google Sheets and CSV exportsDemonstrated ability to work with people with sensitivity to cultural, race, gender, mentalhealth and class issues, and a demonstrated commitment to low-income housing and endinghomelessness.Experience working with low-income people.Excellent problem solving and conflict resolution skills.Excellent communication skills.BA degree or work experience equivalence.Two (2) years' experience in administrative/operations setting.Accurate filing skills/attention to detail.Ability to structure tasks and responsibilities within a weekly schedule in order to meet duedates and funding deadlines.Computer skills, including proficiency in Microsoft office products.Proficiency with Microsoft Excel to include basic formulas, filters, and pivot tables.Familiarity with working for a not-for-profit organization.Demonstrated ability to maintain strict confidentiality.Ability to work as a member of a diverse team in a fast-paced setting.Support and contribute to a creative, collaborative and respectful environment that promotesteamwork.* Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competentservices and work effectively in multi-cultural situations.Benefits for this position (pro-rated for part time employees)Generous vacation and sick leave10 paid holidays and 1 floating holidayEmployer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)Employer-Paid Life and AD&D Insurance401k offered for unionized employees (through OPEIU8)403b offered for non-union employeesEmployee Assistance ProgramTravel Assistance ProgramAflac offered for all employees.About us:The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning andmanaging low-income housing; developing innovative solutions to homelessness; advocating forhousing justice; providing supportive services; and operating hygiene services for homeless peopleat our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and managesover 3,000 units including rental housing, permanent supportive housing and transitional housing.The populations served include: families, singles, seniors, veterans, young adults, immigrants, lowwage workers, and people living with physical and mental disabilities. LIHI is one of the largestnonprofit housing organizations in the state. Our properties are located in Seattle, King County, andfive adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solutionto homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people andour hygiene programs serve over 8,000 homeless people. LIHI staff is collaborative, dynamic, anddedicated to taking bold steps in ending homelessness and creating supportive communities forpeople to thrive.Salary32.45 - 34.51 HourListing TypeJobsPosition TypeFull TimeSalary Min32.45Salary Max34.51Salary Type/hr.