Front Desk

Job Description Responsibilites include:Accommodate hotel guests by registering and assigning roomsVerify guest identification, issue room keys, transmit and receive messages, keep records of occupied rooms and guests’ accounts, present statements to and collect payments from departing guests.Answer calls and connect callers to the appropriate extension.Use of computer system to assist the hotel guests at check-in and check-out.Keep records of room availability along with making and confirming reservationsAnswer inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel or areaAdvise housekeeping staff when rooms have been vacated and are ready for cleaningContact housekeeping or maintenance staff when guests report problemsPerform simple bookkeeping activities, such as balancing cash accountsRecord guest comments or complaints and refer guest to supervisor if needed