Restaurant General Manager

Love & Honey Fried Chicken™ is seeking an experienced and highly capable General Manager to lead our corporate location. This is a hands-on leadership role with full responsibility for the performance of the restaurant, including operations, team development, financial management, and brand execution.The corporate store serves as both a flagship location and the operational standard for the franchise system. This position requires a strong operator who can bring structure, consistency, and a high level of professionalism while ensuring alignment with franchise standards and best practices.At Love & Honey, we are deeply focused on hospitality, culture, and attention to detail. Every interaction, every plate, and every process matters. This role is critical in reinforcing those values and ensuring they are consistently executed at a high level.Key ResponsibilitiesOperations & Execution:Oversee all aspects of daily restaurant operationsEnsure consistent execution of brand standards, food quality, cleanliness, and serviceMaintain a well-organized, efficient, and high-performing operationObsess over the details — from food presentation to cleanliness to the guest experienceAlign corporate store operations with franchise systems and expectationsGoal: Support the expansion of operating hours, including extended evening and weekend service, with a target implementation date of June/July. Leadership & Team Development:Recruit, hire, train, and retain a strong, reliable teamEstablish a culture rooted in hospitality, accountability, and pride in the workLead by example, setting clear expectations for professionalism and executionProvide ongoing coaching, feedback, and performance managementHandle all employee relations and HR matters in a professional and timely mannerWork closely with and manage the performance of the existing Kitchen Manager and Restaurant Manager, ensuring alignment with brand standards and operational expectationsTraining & Team Development (Store Level):Implement and maintain structured training programs for all team membersEnsure all employees are properly trained before working independentlyReinforce a culture where hospitality and attention to detail are non-negotiableUphold and enforce all Love & Honey Fried Chicken™ operational standardsFranchise Training & Support:This location serves as the primary training facility for franchisees and their teamsExecute the corporate franchise training program during all training periodsEnsure franchisees are thoroughly trained on systems, procedures, and brand standardsMaintain a professional, organized training environment that reflects brand expectationsAct as a model operator, demonstrating best-in-class execution, hospitality, and attention to detailProvide clear communication, feedback, and support throughout the training processFinancial Management & Reporting:Oversee all financial aspects of the restaurant, including labor, food cost, and profitabilityAnalyze daily, weekly, and monthly performance metricsDevelop and manage schedules to optimize labor efficiencyMaintain a strong understanding of P&L statements and key financial driversEnsure accurate inventory, ordering, and cost controlsSystems & Technology:Maintain full proficiency in Toast POS, including back-end reporting and system managementUtilize data and reporting tools to drive operational decisionsExperience with Incentivio is preferred but not requiredAdministrative Responsibilities:Oversee all administrative functions of the restaurant, including payroll, scheduling oversight, and reportingConduct manager performance reviews and oversee compensation and bonus structuresEnsure all administrative processes are completed accurately and on timeFacilities, Maintenance & Security:Manage all maintenance needs and vendor relationshipsEnsure the restaurant is operating safely and efficiently at all timesOversee restaurant security and be available to respond to urgent issues as neededQualifications:Minimum 5+ years of restaurant management experience in a high-volume environmentProven leadership ability with a track record of building and developing strong teamsStrong understanding of restaurant financials, labor management, and cost controlProficiency with POS systems (Toast preferred)Excellent organizational, communication, and problem-solving skillsServSafe Manager Certification required Role Expectations:This role requires a highly engaged, hands-on leader who is fully accountable for the success of the restaurant. The General Manager is expected to bring structure, discipline, and consistency to daily operations while maintaining the hospitality and quality that define the Love & Honey Fried Chicken™ brand.Hospitality, culture, and attention to detail are not secondary priorities — they are core to how we operate. The General Manager is responsible for ensuring these values are consistently upheld by the entire team.As this location also functions as a training facility, the General Manager plays a critical role in developing franchise partners and ensuring that all training is delivered consistently, professionally, and in accordance with brand standards.Hours ExpectationFor this specific role (high-accountability, corporate flagship + training facility)50+ /week on averageSchedule structure:Mix of days, nights, and weekendsMust be present for:Peak service periodsTraining weeks (especially with franchisees)Any operational issues or resetsNon-negotiables:On-call for emergenciesVisible leadership during busy shiftsFlexibilitySalary Range:$70k - 75K + BonusQuarterly Bonus OpportunityThis role is eligible for a quarterly bonus program tied to overall restaurant performance. The bonus is based on a combination of measurable goals and profit-sharing components, including sales performance, cost management, operational execution, guest experience, and team leadership.Bonus eligibility and payout are determined based on achieving established targets and maintaining strong overall store performance. Details of the program will be shared upon hire.Other Benefits Include:PTOHealth benefits, including dental and vision401KEmployee DiscountPhone Reimbursement