Customer Service Representative (Hybrid)

Job TypeFull-timeDescriptionThe Consumer Customer Service Representative is an entry level customer service position for the consumer clip in department, this position ensures we are assisting certified stylists, salons and mainly consumers by providing a world-class level of customer service. This individual will help aid the consumer customer service team via calls, emails, texts and chats.Professional Customer Service Responsibilities Ensure they are providing an elevated experience to our consumer clientele Help improve customer satisfaction and other customer metrics in the consumer department Improve performance in Call Resolution for consumer clients Assist professional and consumer customers through all CSR devices (calls, texts, emails, chats) Use customer insight to report feedback to the Customer Service Manager, Supervisor and or Consumer LeadAssist in any projects that will positively impact the Customer Service TeamRequirementsMust have at least 1–2 years of Customer Service experienceOutstanding telephone and interpersonal skills.Exemplary oral and written communication skills.Must possess good judgment and ability to make independent decisions within the customer service department protocols.Designated work schedule: Monday-Friday from 7am-4pm Must be open to work Saturdays or SundaysMust be willing to work an in-office/hybrid scheduleAbility to work overtime when required.Ability to sit for extended periods of time at a deskExcellent computer skillsSkilled at providing alternative solutions to customersAbout UsBellami Hair is a subsidiary of Beauty Industry Group. Beauty Industry Group is a leading consumer beauty products company with an exciting and growing portfolio of beauty brands. The BIG portfolio consists of several recognized, highly reputable hair extension brands that span a variety of distribution channels. Across its brands, BIG is the largest hair extension business in the U.S. and one of the largest globally, with a focus on the professional extensions segment.With more than 500 team members, BIG is a unique, empowering place to work for motivated professionals who hunger to see the impact their work is making. The management team is young and entrepreneurial and has fostered a powerful culture that celebrates excellence, transparency, diversity, and integrity.The company headquarters are located in Salt Lake City, Utah, with additional offices in California, New Jersey, Arizona, Australia, Germany, Canada, and the UK.Benefits401(k) with company match - $ for $ up to 4%Vacation/Holiday LeaveMedical/Dental/VisionLife and AD&D InsuranceAccess to hundreds of discounted beauty prodSalary DescriptionUp to $20.00 per hour