Customer Support Specialist - service dispatcher

Job Title: Service Dispatcher - ENTLocation: Baltimore, MDZip Code: 21227Duration:5+ MonthsJob Description:Job Summary:A service takes incoming customer calls and creates a dispatch ticket for each service call. Other duties include assisting with marketing as needed and keeping hard copies of customer files and billing.Responsibilities:* Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated* Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements* Partner with Service Manager & Account Management Processor to prepare bi-weekly technician schedule* Proactively distribute work orders for jobs daily* Adhere to scheduling guidelines and work order priority to manage schedule* Assist with the management and recording of non-productive technician time* Service Coordinator is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs* Service Coordinator is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general* Service Coordinator is responsible for ensuring S&O guidelines & best practices are followed