Remote Senior Manager, BPO Contact Center & WFM

Lands' End, Inc. is seeking a Senior Manager for its Contact Center, focusing on BPO and Workforce Management. This fully remote role requires strategic leadership to manage outsourced partners and ensure effective staffing and operational alignment. Eligible candidates should have 8–12 years of contact center leadership experience, strong workforce management skills, and the ability to drive performance through data analysis. This position offers the opportunity to impact customer experience on a large scale with significant visibility and influence.#J-18808-Ljbffr