Senior Program Manager / Account Manager

Overview In this role you drive multi-project client success as CapTech’s Program Manager / Account Manager. You partner with stakeholders, lead cross-functional delivery, and ensure long-term client outcomes. You’ll manage plans, monitor milestones, and resolve issues while advocating for inclusive design. The position blends advisory leadership with hands-on project work to deliver measurable business and technology results at scale. Compensation / Benefitsflexible work environmentcustomizable career progressioncomprehensive benefits packageLearning & Development programs401(k) matchingPTO and paid family leave ResponsibilitiesEstablish collaborative partnerships with key stakeholders to identify optimal business and technical solutionsLead cross-functional delivery teams to achieve meaningful outcomesCreate integrated plans with milestones, deliverables, and reportingTriage and resolve program or project issues and scope changesDevelop trusted advisor relationships with client executivesBuild and maintain long-lasting client relationshipsPerform hands-on project work (analysis, design, process engineering, change management) as neededAdvocate for digital accessibility and inclusive design practices Key requirementsBachelor’s degree in Business Administration, Computer Science, MIS or equivalent experiencePMP certification preferredProven account management or related experienceMinimum 8 years in project or program management with end-to-end lifecycle experienceTrack record of managing large, complex consulting engagementsAbility to assess client needs and design optimal solutionsCreative problem solving and innovative thinkingStrong communication, negotiation, and presentation skillsAbility to influence and build consensusexcellent communicationnegotiationinfluenceagile development lifecycleprogram managementstakeholder management