Customer Support Representative
Customer Support Representative – Southern New Hampshire University | Remote (US) Southern New Hampshire University (SNHU) is seeking a Customer Support Representative to deliver exceptional service to its diverse client base. This is a full-time, remote role offering competitive pay and the opportunity to grow within a fast-paced, student-focused environment. Job Title: Customer Support Representative Company: Southern New Hampshire University Location: Remote (United States) Contract Type: Full-Time Benefits: Work-from-home flexibility Role Overview As the frontline ambassador for SNHU, you will respond to inquiries, resolve issues, and foster positive relationships with students and clients. This role requires strong communication skills, problem-solving abilities, and enthusiasm for helping others. Key Responsibilities Respond promptly to customer inquiries via phone, email, or chat (including bilingual support) Provide accurate information about products, services, and policies Conduct outbound calling campaigns to follow up with clients, gather feedback, or promote offerings Manage customer data entry in CRM systems and maintain detailed records Assist customers with troubleshooting, transactions, and complaint resolution Demonstrate excellent phone etiquette and build rapport with clients Collaborate with team members to improve processes and enhance service quality Candidate Requirements Previous experience in call center or customer support roles Strong communication and interpersonal skills Proficiency in Microsoft Office (Word, Excel) and data entry tools Ability to handle outbound calling campaigns professionally Analytical skills to identify customer needs and suggest solutions Preferred Bilingual abilities (English + another language) Sales or upselling experience Familiarity with cash handling or transaction processing Competitive salary ($40K–$60K/year) Remote work flexibility Supportive team environment with opportunities for skill development Why Join SNHU? Be part of a vibrant, mission-driven team dedicated to student success Gain valuable experience in customer service and client engagement Work remotely while contributing to a nationally recognized university How to Apply Apply via SNHU's careers portal. Submit your CV highlighting your customer support experience, bilingual skills, and ability to thrive in a fast-paced environment. #J-18808-Ljbffr