Patient Service Representative (New York)

Patient Service RepresentativePride Health is hiring a Patient Service Representative for one of its clients in NYC, New York, 10029.This is a 24-Week contract with the possibility of extension with competitive pay and benefits.Job Title: Patient Service RepresentativePay Rate: $18- $20 per hourLocation: NYC, New YorkSchedule: Shift: 7 hours a day/ 35 hours per weekContract Length: 24 WeeksJob SummaryWe are seeking a detail-oriented and customer-focused Patient Service Representative to support daily front office operations within a busy physician practice or medical office environment. This role serves as the first point of contact for patients both in person and over the phone, ensuring excellent customer service while maintaining accurate patient information, scheduling, and HIPAA compliance.The ideal candidate will have prior physician practice or medical office insurance verification experience, strong communication skills, and the ability to multitask in a fast-paced healthcare environment.Key ResponsibilitiesGreet patients in person and via telephone in a professional and courteous mannerVerify and update patient demographics and insurance informationConfirm physician participation with patient insurance plansSchedule and confirm patient appointmentsObtain referrals and insurance authorizations as requiredCollect co-pays and process payments following cash-handling proceduresMaintain HIPAA compliance and protect patient confidentialityCommunicate patient arrivals and appointment updates with clinical staffAnswer incoming calls and provide excellent telephone supportMonitor waiting room flow and communicate delays or wait times to patientsAssist patients with medical records request proceduresPerform data entry, simple charge entry, and administrative support tasks as neededConduct reminder calls for upcoming appointmentsSupport additional front office duties as assignedRequired QualificationsHigh School Diploma or GED requiredMinimum 1 year of physician practice or medical office experience requiredExperience with insurance verification and patient schedulingKnowledge of HIPAA compliance standardsStrong keyboarding and data entry skillsExcellent interpersonal, communication, and customer service skillsAbility to work effectively in a fast-paced and changing environmentEnglish proficiency required (Read, Write, Speak)Preferred QualificationsExperience with IDX or other Practice Management SystemsKnowledge of medical terminologyPrior front desk or patient registration experience in a healthcare settingPride-Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.Equal Employment OpportunityPride-Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.Fair Chance EmploymentPride-Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.AccommodationsWe are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.