Service Tech Lead

Scheck Hillel Community School, a large Orthodox Jewish community school located in sunny North Miami Beach, Florida is currently accepting resumes for an experienced full time Information Technology Service Tech Lead.Scheck Hillel is a nationally recognized college preparatory and Jewish community school located in North Miami Beach, Florida. Our well-rounded, rigorous, dual curriculum program serves over 1,300 students in PKT through 12th grade. As a Blue Ribbon School of Excellence, we attract and retain a diverse faculty who demonstrate professional excellence with an unwavering commitment to delivering an education of unsurpassed quality, As a community school, we understand that our school isn't just about education, it's about the whole child.The Service Tech Lead Level 3 supports students, faculty, and staff across a PK–12 learning environment. This role is responsible for advanced technical troubleshooting, systems administration, infrastructure support, escalation management and team mentoring. The engineer will work closely with the IT Director to maintain a stable, secure, and user-friendly technology landscape. Must be agile and able to work in a fast-paced environment.Key ResponsibilitiesProvide Level 3 technical support for Windows, macOS, ChromeOS, iOS, and Android devicesLead the full help desk workflow and incident lifecycle. Troubleshoot and resolve issues related to:Google Workspace for Education and Microsoft O365Network connectivity (wired and wireless)Managed Print services, projectors, VoIP phones, A/V equipment, Smartboards and classroom technologyUser accounts, permissions, and group policies administrationServer and virtualization environments (VMware, Hyper-V, WIN2019 – 2025 server)Manage and monitor ticketing queues; ensure timely resolution and escalationInstall, configure, and maintain endpoint devices, applications, and system updatesAssist with administration of:Active Directory and identity managementDNS, DHCP, VLANs, and firewall rulesBackup systems and disaster recovery operationsSecurity tools such as RMM/EDR, MDM, and content filteringSupport school technology initiatives, assessments, and classroom technology integrationsMaintain documentation for procedures, inventory, and configuration standardsServe as the primary escalation point and provide technical guidance and mentoring to L1 and L2 staff and serve as an escalation pointLead the training and upskilling of Level 1 technicians and staffLead root cause analysis and implement long-term preventive solutionsDrive continuous systems and process improvementRun weekly ticket reviews, analyze trends, and prevent recurring issuesProactively monitor systems to identify and resolve issues before impactOther duties may be assigned by supervisor or designee QualificationsFive plus years of professional IT client service support or systems administration experienceStrong knowledge of:Windows Server (2019/2022/2025)Active Directory, Group Policy, and authentication protocolsNetworking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi)Google Workspace Admin Console, Microsoft 365 Admin Center, Microsoft Entra. Virtualization platforms (VMware / Hyper-V)Experience supporting mixed device environments (Windows, Mac, Chromebooks)Familiarity with RMM/MDM systems such as Datto, Mosyle, or similarUnderstanding of basic security frameworks, EDR, MDRAbility to support classroom A/V systems and instructional technologyExperience with supporting / setting up events and meeting technology, video, Live streaming, audioExcellent communication and customer service skills, especially in an educational settingAbility to work independently and handle multiple prioritiesStrong project management capabilitiesAbility to support A/V, microphones, live streams, and hybrid eventsAbility to manage backup systems and continuity during failuresAvailability for occasional after-hours and weekend school eventsExperience with asset lifecycle managementKey Characteristics:Highly proactive and self-drivenSolution-oriented with a focus on permanent fixesOperationally excellent and detail-orientedStrong communicatorCalm, positive, and effective under pressureSkilled in working with students and teachersPreferred SkillsExperience in a PK–12 school or higher education environmentKnowledge of Chrome Workspace, Microsoft and education-specific platformsExperience with firewall platforms (Fortinet, UniFi, etc.)Experience with RMM (Kaseya, Datto, etc.)Experience with scripting/automation (PowerShell, Bash)Relevant certifications (ITIL4, CompTIA Network+/Security+, Google Workspace Administrator, Microsoft, VMware, etc.)Work EnvironmentIn-person role, on site, no hybrid accommodations, supporting classroom, office, and campus wide technologyAbility to work after-hours including weekends in support of school events, maintenance windows, upgrades, and emergenciesAbility to lift/move equipment (up to ~40 lbs)We offer a comprehensive compensation package that includes competitive salary, benefits, professional development, opportunity for growth and more. For further consideration, email resumes or visit our website at www.ehillel.org for more information about Scheck Hillel. Scheck Hillel is an equal opportunity employer.Powered by JazzHR4FJse9Bp7I