Technical Customer Success Manager
About The RoleWe’re looking for a highly organized, proactive, and technically strong Technical Customer Success Manager to join Terrakotta. This is an ideal role for someone with a Computer Science degree who wants a customer-facing role but also wants to build.You will work directly with customers to help them get value from Terrakotta, but you will not just surface bugs, feedback, and opportunities. You will also help solve them directly by programming fixes, shipping improvements, and working closely with the engineering team. This role sits at the intersection of customer success, product, and engineering and is a strong fit for someone who wants broad exposure, real ownership, and the chance to work directly with the founders early in their career.What You’ll DoOnboard and activate customers Own the onboarding process end to end and help new customers get up and running quickly and effectively on Terrakotta.Support customers day to day Work directly with customers to answer questions, troubleshoot issues, and ensure they are successful using the platform.Build and improve the product Identify pain points, bugs, and friction in the customer experience, then help fix them directly by programming solutions, shipping product improvements, and making the platform better.Work closely with engineering and the founders Operate in close partnership with the engineering team and founders, contributing meaningfully to technical problem-solving, product iteration, and the overall customer experience.Support growth and activation initiatives Contribute to projects that drive customer engagement, activation, retention, and expansion.Who You Are0–3 years of experience in a technical, customer-facing, product, or operations roleBachelor’s degree in Computer Science or a similarly technical fieldExcited by the idea of working directly with customers and building solutions yourselfComfortable diagnosing technical issues and turning customer pain points into shipped fixes and product improvementsStrong communicator with excellent writing skillsHighly organized, reliable, and able to manage multiple prioritiesComfortable with Excel, Google Sheets, and analytical workflowsInterested in startups, product, engineering, and customer experienceExcited to work in ambiguous environments and take ownershipFamiliarity with CRM, support, or project management tools is a plusWhat We OfferCompetitive salary range of $80,000–$120,000Equity compensationHealthcare, PTO, and other benefitsOpportunity to work directly with the founders and engineering teamA high-ownership environment with lots of room to grow quickly