Proactive Customer Recall Agent (Remote - Indiana)
About the Role Location: Remote – Indiana residentsAre you interested in working an entry‐level, Monday‐to‐Friday job with benefits from the comfort of your home? This could be a great career move for you!Pay Transparency This position starts at $13 per hour.What to Expect You'll reach out to vehicle owners to let them know about a vehicle safety recall. You'll also connect with dealerships to make an appointment for customers to have the issue fixed.Your call will alert customers to the safety issue, letting them know we care about their wellbeing, and help them resolve the issue so it doesn't cause them problems down the road.Why applyWork from home while having regular connection with your teammatesNo weekendsPaid trainingEquipment providedBenefits availableProfessional development and growth opportunitiesYou needCommunication skillsWillingness to learnHigh‐speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cableSee Skills for Success belowTasksProvide excellent customer service, representing a major domestic auto manufacturerMake outbound calls and emails to customers and dealershipsHelp with team projectsOffer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitudeSkills for Success Required SkillsTelephone skillsComputer navigation and typing skillsConversation skills (able to have discussions and problem solve)Excellent interpersonal and organizational skillsAble to learn and adaptStrong attention to detailHave a solid work ethic and an ability to meet deadlinesEligibility RequirementsOne or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)High school diploma or equivalentAvailable to work shifts within the center's hours of operation: Monday to Friday, 9 a.m. - 9 p.m. Eastern time / 8 a.m. - 8 p.m. Central time. No weekends!Must be able to stick to the schedule reliably, as some queues are time sensitiveAble to remain at your desk for long periods of timeRemote Work RequirementsIndiana residentSecluded and distraction‐free work environmentHigh‐speed internet delivered through a wired provider (cable or fiber)Computer must be physically connected to your modem / router using an Ethernet cableWhy Join Our Morley Family At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.Health & Wellness BenefitsMedical and prescription coverageDental and vision insurancePaid time offAssociate wellness program with rewards for annual checkupsPrograms to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)Financial Benefits401(k) with matchFlexible spending account (FSA)Life insuranceCompany‐paid short‐and long‐term disability insuranceBenefits to Make Your Life Easier24/7 online access to doctors through Teladoc24/7 nurse help deskPatient advocacy with free 24/7 support for benefit questions and claimsGuidance for family, financial, and estate planning (including wills)About Morley Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world‐leading companies that partner with us.Equal Opportunity Statement We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.NoticesMorley utilizes E-Verify during onboarding for all hires. Learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7woView Morley's CCPA Notice for applicants in California: https://info.morleynet.com/ccpaView Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy#J-18808-Ljbffr