Medical - Legal Case Manager / Patient Advocate

RESPECTFULLY, THIS IS NOT AN ENTRY LEVEL POSITION.PLEASE ONLY APPLY IF YOUR LAST POSITION WAS A PATIENT-FACING POSITION WITH A HEALTHCARE PROVIDER (ORTHO, CHIRO, NEURO OR PT)We only hire the BEST. If you are the BEST where you currently work we encourage you to apply. In addition to you resume PLEASE describe or explain IN DETAIL why you believe YOU ARE THE BEST AT WHAT YOU DO.Successful and growing Personal Injury Law firm with a reputation of quality seeks a passionate Customer Service Rep or Client Liason to help insure our clients' needs and expectations are met and exceeded. This is an opportunity for the right person to build an exciting and rewarding career with a firm that cares.Responsibilities:Manage inbound and outbound client calls in a timely mannerIdentify clients’ needs, clarify information, research every issue and provide solutions and/or alternativesBuild sustainable relationships and engage clients by going the extra mileMake notes on each transaction/communication in our CRMRespond to customer text and email inquiries in a thorough and professional mannerCoordinate with others within the firm to ensure customer requests are handled appropriately and in a timely fashion.Take on other responsibilities and tasks as assignedQualifications:Fluency in Spanish (preferred)Excellent customer care skillsCustomer focus and adaptability to different personality typesStrong phone and verbal communication skills along with active listeningBasic computer skills including web browsing, typing and data entry, word processing, etc.Ability to work effectively on a teamWillingness to learn on the jobAbility to multi-task, set priorities and manage time effectivelyStrong and verifiable knowledge of ORTHO, CHIRO & PT procedures!If you have read the entire ad so far and are seeing this sentence please send a separate email to me at LWYRUP(at)MAIL.COM so I know you're a serious applicant. In your email tell me why you're interested in this role and what you feel your strongest qualification is. I will only consider applicants who send me this email (too many unqualified people applying making it difficult to focus on the qualified ones). Thanks!'This Company Describes Its Culture as:Innovative -- innovative and risk-takingAggressive -- competitive and growth-orientedOutcome-oriented -- results-focused with strong performance culturePeople-oriented -- supportive and fairness-focusedTeam-oriented -- cooperative and collaborativeWork RemotelyNoThis Job Is Ideal for Someone Who Is:People-oriented -- enjoys interacting with people and working on group projectsAdaptable/flexible -- enjoys doing work that requires frequent shifts in directionAchievement-oriented -- enjoys taking on challenges, even if they might failJob Type: Full-timePay: $42,000.00 - $60,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offReferral programVision insuranceSchedule:8 hour shiftMonday to FridayApplication Question(s):Do you currently work, or do you have prior experience working, in a physical therapy, orthopedic, or pain management office?Work Location: In person