Technical Support Engineer

Technical Support EngineerLocation: Onsite or Hyrbrid in San Francisco or New YorkCompany: AI Developer ToolsWe’re working with a high-growth AI startup building the next generation of developer tools. We are looking for a technically sharp, customer-obsessed AI Support Engineer to ensure enterprise users get the most out of their platform.You’ll be the bridge between cutting-edge AI and the developers using it, solving complex technical challenges and shaping the future of our product.The RoleRapid Problem Solving: Act as the first line of defense for technical issues, performing root cause analysis and reproducing bugs across diverse environments.Strategic Escalation: Coordinate with internal engineering teams to resolve high-level bottlenecks and educate customers on long-term solutions.Knowledge Engineering: Document failure modes and build internal automations to streamline the support ecosystem.QA & Testing: Stress-test new releases across various IDEs and languages, leveraging your coding skills to automate the QA pipeline.Experience requiredExperience: 2+ years in a technical role (Software Engineering, Solutions, or Support).Education: Degree in Computer Science or a related technical field.The Stack: Proficient in Python, Java, or Go. Hands-on experience with Docker and Kubernetes is essential.Mindset: A passion for LLMs and AI. You’re organized, resilient in fast-paced environments, and prioritize the user experience.Please apply via the relevant links, we look forward to speaking soon.