Technical Courseware Developer

Overview In this role, you create customer-focused courseware and technical content for HPE Networking’s cloud services, automation, and network management products. You will translate complex technologies into accessible material and may lead documentation projects. You’ll work with cross-functional SMEs to shape content that helps customers install, configure, and use our products. This position focuses on impactful, practical guidance that advances customer success. Compensation / BenefitsHealth & wellbeing benefitsCareer development programsInclusive and flexible culture ResponsibilitiesDesign and maintain customer-facing content that supports onboarding and usage of networking featuresProduce diverse outputs (concepts, tasks, installation instructions, illustrations, video scripts, course modules)Collaborate with stakeholders and SMEs to identify requirements and determine the best documentation approachAnalyze product specs and customer needs to choose effective documentation strategiesGain hands-on experience with our networking products to better capture user needsAdhere to style guidelines for consistency and completenessLead technical documentation efforts with a small team of writers in a structured environment Key requirements5+ years of experience producing technical contentBA/BS in Technical Writing, English, Computer Science, or related degree or comparable experienceStrong understanding of cloud computing, automation, networking, data centers, security or related software techAbility to research complex concepts independently and collaborativelyFamiliarity with XML authoring, content management, and courseware toolsStrong problem-solving and communication skillsAbility to leverage AI tools to scale content without compromising qualitycollaborationproactivenesscommunicationXML/DITA authoringcontent management systemscourseware development tools