Shift Lead (Clovis)

Kuppa Joy Shift LeadAt Kuppa Joy, our mission is to Love God, Love People, Love Coffee. For over a decade, we've used coffee as a way to connect with our community, foster meaningful relationships, and pursue excellence in everything we do.While faith is not a requirement for employment, our culture is rooted in growth, integrity, hospitality, accountability, and continuous improvement. We are building something specialand we're looking for leaders who take ownership of their shifts, care deeply about people, and lead by example.The Shift Lead plays a key leadership role in executing daily operations and supporting the store management team.This role is responsible for leading shifts, delegating tasks, coaching team members, and ensuring the Kuppa Joy experience is consistently delivered. The Shift Lead helps maintain operational standards and creates a positive, high-performing team environment during each shift.Shift Leads model Kuppa Joy values and help drive excellence across all five operational pillars: Customer Service, Food & Drink Quality, Cleanliness, Teamwork, and Asset Protection.This position is ideal for a dependable, hands-on leader who thrives in a fast-paced environment and is ready to grow into higher levels of leadership.Essential Duties & ResponsibilitiesResponsibilities and essential job functions include, but are not limited to:Customer Service & HospitalityLead by example to deliver exceptional customer service. Create meaningful customer interactions, set the tone for the shift, and coach team members to prioritize connection and engagement.Food & Drink QualityEnsure all beverages and food items meet Kuppa Joy standards by following recipes, presentation guidelines, and quality expectations. Support training and provide real-time coaching to maintain consistency.CleanlinessMaintain a clean, organized, and visually appealing caf. Delegate and execute cleaning tasks throughout the shift and ensure both front and back of house meet company standards.TeamworkLead the floor during assigned shifts by delegating tasks, maintaining flow, and supporting team performance. Provide clear, respectful, and timely coaching to develop team members and improve performance.Asset ProtectionFollow all company policies and procedures related to cash handling, safety, and security. Communicate operational needs, report issues, and support smooth day-to-day operations.This job description is intended to describe the general level of work being performed and is not an exhaustive list of all responsibilities. Team members may be asked to perform additional duties as needed.Compliance & StandardsFollow all health, safety, and sanitation guidelinesAdhere to company policies outlined in the Employee HandbookComplete required trainings and certifications in a timely mannerPhysical & Scheduling Requirements (Essential Functions)Stand for extended periods of timePerform repetitive tasksLift and carry items weighing up to 40 poundsWork in a fast-paced caf or joy thru environmentQualifications & AttributesWe are looking for candidates who demonstrate:Leadership presence and accountabilityStrong communication and coaching skillsAbility to stay composed and make decisions under pressureReliability, punctuality, and attention to detailAbility to lead peers respectfully and professionallyCoachability and openness to feedbackA positive, approachable, and professional demeanorDesire to grow into higher leadership rolesExperience & Eligibility RequirementsInternal ApplicantsHave a minimum of 4 months experience as a Kuppa Joy BaristaBe in good standingBe consistently meeting or exceeding performance expectationsDemonstrate leadership maturity, reliability, and ownership of their current roleBe available to work a minimum of 25 hours per week and meet the business needs with one opening and one closingAvailability on Saturdays, weekends, and holidays as requiredExternal ApplicantsHave prior leadership or supervisory experienceDemonstrate the ability to lead, coach, and hold others accountableShow strong communication and problem-solving skillsBe available to work a minimum of 25 hours per week and meet the business needs with one opening and one closingAvailability on Saturdays, weekends, and holidays as requiredCoffee experience is preferred but not required.RequirementsCalifornia Food Handler Certification (must obtain upon hire)Completion of pre-employment assessments (sent via email)Participation in a video interview as part of the hiring processCompensation & Benefits$17.90-19.90/hour plus tipsClosed on Sundays (Some Sundays are required for meetings with advanced notice)Complimentary shift drink15% employee discountMedical benefits (full-time employees only)401(k) with employer match (up to 4%)Hiring Process NoticeThis job posting is part of an open recruitment and may remain active even when positions are not immediately available.If your application aligns with our needs when an opening becomes available, we will reach out directly. If you do not hear from us within 46 weeks, your application will be kept on file, but we will not be moving forward at that time.Equal Employment Opportunity & At-Will EmploymentKuppa Joy Coffee House is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, or any other status protected by applicable law.Employment with Kuppa Joy Coffee House is at will, meaning either the employee or the company may end the employment relationship at any time, with or without cause or notice, in accordance with applicable law.