Production/Technical Support

Required Experience & Qualifications: ? 2+ years of technical customer support experience, preferably in a high-tech SaaS industry. ? Prior experience providing remote technical support and services. ? Demonstrated ability to collaborate effectively and excel both in our internal team environment and with our clients. ? Fanatical commitment to customer success and knowledge of customer service principles and practices. ? Solid analytical skills and a demonstrated motivation to solve tough technical problems. ? Strong technical aptitude with a desire for continuous learning and improvement. ? Experience with troubleshooting wired and wireless devices on a local area network. ? Ability to speak and write clearly and accurately, particularly as it relates to technical concepts. Job Types: Full-time, Contract Pay: $20.00 - $24.00 per hour Schedule: * 8 hour shift Experience: * SaaS: 3 years (Required) * Technical Support: 5 years (Required) * Customer Support: 5 years (Required) * Software troubleshooting: 5 years (Required) * Cold Calling: 5 years (Required) Work Location: In person