Program Manager

Program ManagerThe Program Manager owns the successful strategy execution, coordination, and delivery of a portfolio of related projects for enterprise-level clients and is focused on achieving key business outcomes. The Program Manager develops the plan and direction, aligns cross-functional workstreams, and ensures that the combined output delivers measurable customer and business value.Key Responsibilities:Strategic Planning & MappingDefine and maintain the overall program structure, vision, and multi-quarter roadmap.Translate business objectives into program goals, success criteria, and measurable outcomes.Prioritize and sequence workstreams based on strategic impact, dependencies, and resource constraints.Cross-Workstream CollaborationCoordinate multiple workstreams (e.g., Strategic Consulting, AI scenario development, LMS implementation, content development, integrations, change management).Ensure alignment between business objectives, timelines, and delivery execution across all projects.Manage interdependencies across projects and teams to prevent siloed decision-making and delivery conflicts.Governance & Decision-MakingEstablish and enforce consistent governance across all projects (standards, processes, reporting, escalation paths).Drive program-level decision-making and escalate issues that impact scope, timeline, budget, or strategic alignment.Facilitate cross-functional forums (steering committees, working groups) to resolve conflicts and align priorities.Risk, Dependency & Issue ManagementIdentify, assess, and mitigate cross-project risks and issues that could derail program outcomes.Maintain a living risk register and dependency map, with clear ownership and mitigation plans.Proactively surface and resolve blockers that span multiple teams or systems.Stakeholder & Executive CommunicationProvide program-level reporting to executives and stakeholders (status, risks, decisions needed, value tracking).Tailor communication to audience: tactical updates for delivery teams, strategic narratives for leadership.Build and maintain strong relationships with key stakeholders across functions (Product, Engineering, L&D, HR, Customer Success, etc.).Value Realization & Continuous ImprovementAlign program outcomes with customer success and business value realization (adoption, efficiency gains, revenue impact, etc.).Define and track value realization metrics post-delivery to ensure benefits are achieved.Continuously improve program processes, templates, and tools based on lessons learned and feedback.Key Skills:Thrives in ambiguity.Able to influence without authority, and has a track record of turning complex, multi-team initiatives into coherent, executable plans.Thinks strategically and systemically and can connect day-to-day work to long-term business goals, see interdependencies and optimize the whole, not just individual projects.Operates as a servant leader, removes blockers, empowers teams, and fosters psychological safety.Is decisive in uncertainty and comfortable making recommendations with incomplete information.Uses metrics to drive date-informed decisions, not just status reporting.