Shuttle Program Internship

Company DescriptionCommute.org is San Mateo County's Transportation Demand Management (TDM) agency, dedicated to reducing single-occupancy vehicle trips to improve air quality and address traffic congestion. Funded by regional agencies and local governments, Commute.org partners with employers, cities, and organizations to provide innovative solutions for commuting challenges. By offering commuter information, employer programs, and TDM partnerships, we help residents find faster, cheaper, and more convenient ways to travel. Recently accredited by the Association for Commuter Transportation, Commute.org is recognized for its excellence in expanding TDM programs and its commitment to sustainable transportation.Role DescriptionThis is an on-site, part-time, paid-internship role based in South San Francisco, CA, supporting the Shuttle Program at Commute.org. The Shuttle Program team currently manages 16 routes throughout San Mateo County. Most routes operate during commute hours and provide first/last mile connections to regional transit.The Shuttle Program Support Intern will assist with administrative tasks, analyze program data, and provide customer service support to shuttle riders and program partners. The role will involve coordinating with program managers, preparing reports, and communicating with stakeholders to ensure smooth and efficient operations. The role will also provide support to the agency's other program areas as needed.The internship is intended to start on or around June 1, 2026 and last until August 28, 2026 but may be extended. The intern's hours will be Monday-Friday from 2:00-6:00 PM but may vary depending on Shuttle Program needs.QualificationsCustomer service skills to address inquiries and provide support to shuttle usersStrong attention to detailProficiency in analytical skills to assess and interpret program data effectivelyExcellent communication skills for interacting with team members, stakeholders, and shuttle usersAbility to work collaboratively in an on-site team environmentFamiliarity with transportation demand management or related disciplines is a plusExperience with WordPress or other website editing tools is a plusExperience with Excel is a plusCurrently pursuing or recently completed a degree in Public Administration, Transportation Planning, Sustainability, or a related field