Program Assistant - Housing

Pay Range: $21.63 - $24.88/hrSchedule: Monday - Friday, 8am - 4:30pmLocation: 1607 W Howard St, Chicago IL 60626 or 8541 S State St. Chicago IL 60619 (Please note, the position is available to work at either our Rogers Park or Chatham office listed above) Job SummaryThe Program Assistant will provide administrative and clerical support to supportive housing programs under the direction of the Clinical Director of Housing, including permanent supportive housing, transitional housing, and re-entry programs. They will manage systems of communication and documentation between the clinical teams, administrative roles, and external stakeholders to ensure compliance.ResponsibilitiesProvide support to program leadership with team operations; i.e. attendance at team meetings, maintenance of contact lists, completion of tracking forms and logs, etc.Develop and maintain housing resource trackers to simplify housing search process and streamline communication with property partnersSupport with administrative functions of teams; i.e. supply management, mail distribution, petty cash, food orders, etc. Coordinate assistance from other departments to address team needs, i.e. Maintenance, Information Technology, etc.Monitor staff data entry and compliance in HMIS, with support from HMIS Agency Technical Administrator.Provide on-site support to employees and coverage to reception/open access as neededEnsure client documentation is received and scanned into appropriate systems.Actively participate in daily group chats with assigned teams to support in navigating questions regarding schedule changes, medications, client contact information, etc.Assign due dates to employees regarding IM+CANs and LOCUS completionSupport clinical teams with linkage to Statewide Referral network for clients, and support ongoing efforts to transition clients towards alternative permanent housing pathways.Support teams in tracking client medical appointments and ensuring that clients are following up with providers i.e. psychiatry, primary care, and specialistsComplete tracking forms i.e. housing instance tracking forms, emergency room tracking, etc. for teams supportedAssist with recognition announcements and planning of employee appreciation activitiesRepresent Trilogy in a positive and professional manner; and communicate effectively and appropriately to others about potential organizational issues.Perform other related duties and/or projects and participate in committees/workgroups as assignedQualifications Must have one of the following:GED or High School DiplomaAssociate’s or Bachelor’s degree in any fieldDemonstrated work experience in an administrative, clerical, or site management positionThorough knowledge of Microsoft applications (Outlook, Teams, Word, Excel, etc.), report generation, and database management toolsExcellent customer service and organization skillsAbility to be flexible and adaptable in a variety of situationsBenefitsFREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL EmployeesPAID Maternity/Paternity leaveMedical Insurance (BCBS of IL)Dental InsuranceVision InsuranceLife InsuranceLong-Term & Short-Term DisabilityPet InsuranceFSA (Health, Dependent Care, Transit)TelemedicineEAP403(b) Retirement Plan with Employer MatchTrilogy is proud to be an Equal Opportunity Employer. Trilogy does not discriminate and is committed to building and maintaining a workforce that is diverse without consideration of including race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.