Solution Support Engineer

Solution Support EngineerCGI is seeking a Solution Support Engineer to join our U.S. Government Solutions team. The Solution Support Engineer plays a critical role in enabling successful pre sales engagements by supporting Strategic Solution Engineers and Solution Engineers during demonstration preparation and execution. This role provides hands on technical and functional expertise in CGI Advantage ERP, ensuring that demonstration environments, data, and scenarios are accurate, stable, and aligned with customer requirements. Solution Support Engineers are responsible for demo environment readiness, data setup, technical problem solving, and structured software defect documentation and reporting. This role requires strong subject matter expertise, attention to detail, and the ability to operate effectively in fast paced, deadline driven pre sales environments. This role can be performed in any U.S. CGI office and is a hybrid position, typically requiring 2–3 days onsite per week.Your Future Duties and Responsibilities:Demo & Environment ReadinessPrepare, configure, and maintain CGI Advantage ERP demonstration environmentsDesign, load, validate, and troubleshoot demo data aligned to customer use casesEnsure demo environments meet quality, stability, and readiness standardsSupport multiple concurrent pursuits with accurate and timely preparationTechnical & Functional SupportProvide technical and functional problem solving related to demo scenarios and system behaviorInvestigate issues encountered during demo preparation and executionCollaborate with Solution Engineers to align system behavior with solution narrativesSoftware Defect ManagementIdentify, document, reproduce, and track demo impacting software defectsClearly articulate defect details, business impact, and reproduction stepsPartner with Product, Engineering, and Support teams to support timely resolutionValidate fixes and document approved workarounds to ensure demo continuityCollaboration & Continuous ImprovementWork closely with Strategic Solution Engineers and Solution Engineers as a trusted technical partnerContribute to demo standards, known issue documentation, and best practicesSupport continuous improvement of demo processes, tools, and environmentsProactively analyze competitive landscape to incorporate best practices into ongoing product demonstrationsMaintain deep working knowledge of CGI Advantage ERP functionality relevant to target customersRequired Qualifications to Be Successful in This Role:Experience working with CGI Advantage ERP in a functional, technical, or hybrid capacityStrong understanding of ERP data structures, configuration, and system behaviorExperience supporting pre sales demonstrations or customer facing technical activitiesFamiliarity with public sector or government financial management systemsExperience working closely with Solution Engineers or Sales EngineersExposure to enterprise demo environment management or release cyclesDemonstrated troubleshooting and problem solving skillsExperience documenting and reporting software defectsStrong written communication skills with attention to detailAbility to manage multiple priorities in a fast paced environmentCollaborative mindset and ability to work effectively across teamsWhat You Can Expect From Us:Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.