Quality Assurance Analyst I

Job Description: Analyze orders with Customer Complaints.Analyze calls and provide constructive feedbackAssure consistent quality of service by enforcing company procedures and policies.Provide solutions and assistance to Operations and QA&A team membersProvide recommendations to improve the procedures and policies throughout the organization continuously.Participate in real-time order analysis when requested, required, or needed.Research customer satisfaction issues, develop corrective action plans, and monitor results through to closure.Analyze calls and provide constructive feedback to ensure Operation Specialists are delivering the highest standard of communication to Airspace clients, Commanders/Copilots, and Service Partners.Communicate proactively with the QA&A team on problems and issues.Provide input to QA&A work collaboratively to achieve improved results.Ensure operational compliance with all regulatory requirements under which the company operates.Review and evaluate orders without error codesPerform additional duties and responsibilities as assigned by the Director for QA&A and/or Lead Analyst of QA&A.Requirements: Excellent verbal and written communication skillsEffective critical thinking and analytical reasoning skillsStrong skills in communication, problem-solving, and decision-makingTime Management ability to organize and manage multiple priorities and tasksComplete understanding of the company's products, services, mission, goals, and strategic business goalsComputer proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint)Proficiency in platforms utilized by Airspace and Airspace QA&A (Package Tracker, ZenQMS, Zendesk and WorkRamp)Benefits: Health insurancePaid time offFlexible work arrangements