ServiceNow Engagement Manager

Qualifications 10+ years in IT project management, with at least 6+ years in ServiceNow projects (ITSM, ITOM, HAM, SAM) ServiceNow CSA (Certified System Administrator) mandatory; CIS certifications preferred Strong technical knowledge and ability to create reporting and dashboards Strong understanding of ServiceNow platform capabilities and integrations Familiarity with Agile and Waterfall methodologies Excellent communication, leadership, and client relationship management Ability to manage multiple projects under tight deadlines Required Qualifications PMP, Scrum Master, ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations Leadership and Communication: Strong leadership abilities with experience managing cross-functional teams, guiding developers, and liaising with stakeholders at all levels Excellent written and verbal communication skills Pay: $150,000.00 - $209,000.00 per year Work Location: In person