Ag Technician

Job Summary The Service Technician will perform the set-up, repair, diagnostics, and preventative maintenance for agricultural and diesel heavy equipment, truck, or powersports, while consistently achieving agreed-upon productivity and efficiency goals. Essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Perform with skill, expertise, and a high level of quality and efficiency the setup, repair, diagnostics, and preventative maintenance of customer equipment. Communicate with Service Administration Team on the diagnosis and status of repairs, parts, and other concerns. Accurately troubleshoot and repair equipment the first time. Read, understand, and apply electrical and hydraulic schematics to repair work. Remove, repair, and install components in varying configurations of equipment. Complete service reports daily that are legible, have proper grammar and sentence structure, and appropriate job codes. Transmit photos, timecards, service reports, and other information through email. Maintain good customer records on jobs that have been assigned. Work with the Parts Department, Product Support Representatives, and Sales Department to meet all the customers' needs. Follow all safety, environmental, and regulatory compliance protocols, policies, and requirements. Promote Wickham Tractor Company to customers. Maintain tooling in good working order as per OSHA regulations. Maintain service vehicle, shop tooling, and WTC assets. Participate in required training and take personal initiative to stay up to date on relevant service knowledge, bulletins, and other changes regarding new and existing products. Perform other duties as assigned. Supervisory responsibilities None. Required Skills / Abilities: Knowledge in Agriculture, Heavy Equipment, Construction, Truck, or Powersports Industries. Excellent mechanical repair skills. Intermediate skills with computer, tablet, and engine diagnostic equipment. Ability to read service and repair manuals. Basic skills with phone, reading & writing, reasoning, math, organization, and communication. Ability to work independently and efficiently. Education and experience High school diploma or equivalent required. Two years of related technician experience Additional OEM training requirements assigned per Tech Tier Level Physical Requirements Prolonged periods sitting, standing, walking, bending, squatting, crawling, climbing, reaching overhead, working on a computer, driving a vehicle, and working around moving machinery. Grasping with both hands, pushing and pulling, hearing normal sounds, speaking, and seeing. Must be able to lift up to 50 pounds without assistance regularly. Additional eligibility requirements Valid driver's license and insurability on the company insurance plan. Application Question(s): Did you complete the quick Culture Index Survey by using the following link https://go.cultureindex.com/p/Vq7Pts8pndvw1xanCCtW Affirmative Action/EEO statement Wickham Tractor Company is an Equal Opportunity Employer offering exciting and challenging opportunities for dynamic individuals who want to be part of the Agricultural Industry. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Other duties, responsibilities, skills, or criteria may change at any time, with or without notice.