TikTok Shop Intern

TikTok Shop InternAbout Double Wood SupplementsDouble Wood Supplements is a leading, PE-backed, direct-to-consumer nutritional supplements company. Founded in 2013, we’ve achieved significant growth through customer loyalty and positive reviews, earning recognition on the Inc. 5000 list of fastest-growing private companies in America for seven consecutive years. Based in Philadelphia, we specialize in innovative supplement categories including nootropics, anti-aging, and immune support. We maintain rigorous quality standards, manufacturing all products domestically in FDA-registered and cGMP-certified facilities.Role OverviewAre you a student or early-career professional who wants hands-on experience building a social commerce channel from the ground up?We’re looking for a sharp, motivated TikTok Shop Intern to support the day-to-day operations of our fastest-growing channel. You’ll get exposure across the full TikTok Shop stack, livestream production, influencer and affiliate outreach, community management, and performance reporting, working directly alongside our TikTok Associate and partnering with hosts, creators, and our agency partners.This is a great fit for someone who is curious, organized, and genuinely interested in social commerce, content, and the supplement/wellness category. You’ll leave this role with real, resume-worthy experience in one of the fastest-growing areas of e-commerce.Key ResponsibilitiesLivestream Support• Help prep and run TikTok Live sessions: set up the studio, queue products, manage the session console, and assist hosts in real time• Pull and organize product info, talking points, and promotional details ahead of each session• Capture session notes and flag standout moments, technical issues, or audience feedback for follow-upInfluencer & Affiliate Management• Source and outreach to potential TikTok Shop affiliates and influencer partners using platform tools and external databases• Manage day-to-day affiliate communications: respond to inbound creator inquiries, send sample requests, track shipments, and follow up post-delivery• Maintain the affiliate roster and contact log; keep status, terms, and performance notes up to date• Help coordinate creator briefs, talking points, and FDA-compliant claim guidelines for partner contentCommunity Management• Manage and moderate our TikTok Shop–adjacent communities on Discord and WhatsApp, welcome new members, answer common questions, and surface emerging themes to the team• Engage with comments and DMs across TikTok Live and TikTok Shop content in an on-brand, helpful tone• Flag escalations (customer complaints, compliance concerns, PR-sensitive feedback) to the TikTok Associate promptlyReporting & Operations• Pull and organize weekly performance data: livestream GMV, affiliate-attributed sales, top-performing products, and engagement metrics• Maintain trackers and dashboards in Excel/Google Sheets; help build simple recurring reports• Support general TikTok Shop operations: SKU updates, sample inventory, content asset organization, and ad-hoc projects as the channel growsRequired Experience & Skills• Currently enrolled in or recent graduate of a Bachelor’s program (Marketing, Business, Communications, or related field preferred, but not required)• Strong working knowledge of TikTok as a platform, you use it, understand the trends, and have a sense of what good content looks like• Excellent written communication; comfortable representing a brand in DMs, comments, and community channels• Highly organized, detail-oriented, and reliable, you follow through on small tasks without being chased• Working proficiency in Excel and/or Google Sheets (sorting, filtering, basic formulas, pivot tables)• Curious and proactive — you flag problems early and bring ideas, not just questions• Local to NYC and able to work in-person at our office near Washington Square ParkPreferred Qualifications• Personal interest in fitness, nutrition, supplements, or broader wellness• Prior internship or hands-on experience in e-commerce, social media, influencer marketing, or content production• Familiarity with TikTok Shop, TikTok Live, or affiliate platforms• Experience moderating or building Discord servers, WhatsApp groups, or other online communities• Comfort with basic data tools (Google Sheets pivot tables, simple charting); bonus for any exposure to BI tools or SQLReporting StructureReports to the TikTok Associate; partners closely with the TikTok Shop Manager, livestream hosts, and our external agency partners.Location• Hybrid, in-person at our New York City office near Washington Square Park (target 3 days per week on-site)• Local NYC candidates only, this is not a remote roleCompensation & Schedule• $22–$28 per hour depending on experience• Part-time, 15–25 hours per week during the school year; potential to scale to full-time hours over the summer• Flexible scheduling coordinated around your class schedule• Monthly product allowance• Academic credit available where applicable, we’re happy to work with your school’s internship programWhy Double Wood?This is a rare chance to get end-to-end exposure to a high-growth social commerce channel at a category-leading supplements brand. You’ll work directly with experienced operators, see how decisions get made across content, affiliates, and operations, and walk away with real ownership over projects you can point to. Strong-performing interns will be considered first for full-time openings as the team grows.