Customer Experience & Inside Sales Coordinator

*About the Position* Do you enjoy working with people, staying organized, and being part of a creative, fast-paced environment? We are looking for a *friendly, motivated, and detail-oriented Administrative Assistant / Inside Sales Representative* to join our team. We specialize in *custom vinyl vehicle and boat wraps*, so every project is different and every customer has a unique vision. In this role, you'll be one of the first people our customers interact with. You'll help customers get their projects started, assist with quotes and orders, support our sales team, and keep the front office running smoothly. This is a great position for someone who is a *people person, problem solver, and self-starter* who enjoys being busy and taking ownership of their work. What You'll Do *Customer Service & Inside Sales* * Serve as a primary point of contact for customers calling, emailing, or visiting our facility. * Learn about customers' vehicle and boat wrap needs and help guide them through the process. * Answer questions about our products, services, scheduling, and the wrap process. * Assist with preparing quotes and entering customer orders. * Follow up with customers regarding quotes, projects, and scheduling. * Help turn customer inquiries into sales opportunities. * Maintain positive relationships with customers from the initial inquiry through project completion. * Coordinate with the sales, production, and installation teams to keep projects moving forward. * Communicate project details accurately to the appropriate departments. * Assist with customer follow-up and other sales activities. *Front Office & Administrative Support* * Welcome customers, visitors, and vendors in a friendly and professional manner. * Answer and route incoming phone calls. * Maintain a professional, clean, and organized reception area. * Assist management with data entry, scheduling, paperwork, and other daily tasks. * Maintain accurate customer and project information in company systems. * Provide administrative support to other departments as needed. * Help keep the office organized and running efficiently. *What We're Looking For* We're looking for someone who brings *energy, initiative, and a positive attitude* to work every day. The ideal candidate will be: * Friendly, outgoing, and comfortable talking with customers. * A strong communicator who can build rapport with customers. * *Organized and extremely detail-oriented.* * A self-starter with a *“go-getter” attitude.* * Comfortable managing multiple customers and priorities at the same time. * A good problem solver who uses common sense and good judgment. * Dependable and willing to jump in wherever needed. * Comfortable learning new products, services, and software. * Proficient with Microsoft Office and Google Workspace. * Professional and confident on the phone and in person. *Experience* Previous experience in *inside sales, customer service, administration, automotive, marine, graphics, signage, or a similar customer-facing role* is preferred. Experience in the vehicle wrap, boat wrap, sign, graphics, or automotive industry is a plus, but *we are willing to train the right person*. A passion for cars, boats, graphics, design, or the customization industry is a bonus! *Why Join Us?* If you enjoy working with people and want a job where you can *see the results of the work you're helping sell and coordinate*, this could be a great fit. Our projects range from everyday vehicles to eye-catching custom designs and boat wraps. You'll work with a team of people who take pride in their craftsmanship and the finished product. *No two projects are exactly alike, and there's always something new to learn.* If you're organized, motivated, enjoy working with customers, and want to be part of a creative industry, *we'd love to meet you!* Pay: $16.00 - $25.00 per hour Expected hours: 40.0 per week Benefits: * 401(k) * Dental insurance * Health insurance * Vision insurance Experience: * Inside Sales: 2 years (Required) * Customer service: 2 years (Required) Ability to Commute: * Eldon, MO 65026 (Required) Work Location: In person