Supervisor-Patient Access-ER-Swing Shift-FT

Job DescriptionStaff Position DescriptionPosition Title: Patient Access Supervisor Position Code: SupAdmit-8110Department: Patient Access Safety Sensitive: YESReports to: Patient Access Manager Exempt Status: YESPosition PurposeAll KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision of providing the region’s best clinical care and patient service through an environment that fosters respect for others and pride in performance.Key Responsibilities [List of material responsibilities and essentials duties which must be completed in achieving the objectives of the position] Provides excellent customer service and adheres to the Behavioral Expectations Agreement. Monitors the activities of Patient Access and Customer Service Representatives in all areas of the hospital the Patient Access department. Audits all patient files to ensure that insurance cards, orders and admissions documents are complete and perform Quality Assurance audits with patient accounts in mind. Directs activities related to the Patient Access functions in every area of the department. Assists Patient Access and Customer Service Representatives in counseling patients on their financial responsibility toward the hospital. Responsible for interviewing, hiring and training new staff members. Responsible for coaching, delivering corrective actions, and address staff complaints and/or grievances. Ensures that reports and worklists are worked on a daily basis and that all corrections are processed within appropriate deadlines that do affect billing. Responsible for compiling account checks and denials on a daily basis and work with staff to improve their performance. Consistently demonstrates a willingness to assist co-workers in a courteous manner to support department efficiencies. Supervises Patient Access staff in the absence of the manager. Ensures all essential manager functions are completed. Ensures the office is adequately staffed, correctly completes time card edits, and keeps the Manager/Director informed of any issues upon his/her return. Consistently demonstrates the ability to assess a situation from a variety of perspectives. Considers alternatives and chooses the most appropriate course of action. Assists Manager with QA work, monitors communication with patients regarding their admissions, ensures positive outcome, safeguards the public image of the hospital, and assists Manager in evaluation of department staff. Performs and communicates in a highly professional manner at all times. Demonstrates enthusiasm and self-motivation in performing job duties. Protects the hospitals financial condition by ensuring that all insurance information is accurately and properly verified and placed in the patient account. Ensures that errors are corrected in the patient information prior to the Patient Financial Services receipt of billing. Maintains positive interaction with Physicians as well as other hospital departments to accomplish requirements for admissions. Alerts Patient Access Manager to potential problems. Assists in the admitting and verification functions when necessary to maintain department deadlines. Responsible to exercise discretion and independent judgment with respect to matters of significance. Performs additional duties as assigned.Qualifications [Statements regarding minimum educational and experience qualifications, required proficiencies with specialized knowledge, computer proficiencies, military service, required certifications, etc.] Ability to demonstrate written and verbal communication skills, Ability to demonstrate knowledge of Medical Terminology and Financial counseling, Ability to interact positively with the public.Education: High school diploma or equivalentCertification/Licensure: BLS through the American Heart AssociationExperience: Two years of experience in healthcare setting or related industry.Preferences [Preferred attributes for the position which are not absolutely required in the minimum qualifications (i.e., multi-lingual, master’s degree)]Education: Some college education preferred.Experience: Two years of experience in healthcare setting or related industry in a supervisory level.Special Position Requirements [Optional section: any travel, security, risk, hazard or related special conditions which apply to the position]Exposure Categories: Category II: Expected duties have possible, but not routine, potential for exposure to blood, body fluids or tissuesWork Requirements [Optional section: work requirements for physical or other important issues which relate to the job] Ability to sit for six (6) to seven (7) hours daily at a computer terminal. Ability to use computer keyboard. Occasionally lifts and carries 11 to 25 pounds of files. Ability to communicate by telephone and/or face to face with public and staff. Ability to deal calmly with them when contacted for assistance.Date Staff Position Description Created / Revised: 03/01/2019; 10/08/2019