Seasonal Retail Ambassador - Short Hills

Seasonal Retail AmbassadorShort Hills, NJ - The Mall at Short HillsAt Rothy's, we believe there's a better way to do businessone that puts the planet and its people first. That's why we've transformed millions of plastic bottles into stylish, sustainable shoes and bags, creating wardrobe staples that look just as good as they feel.In our retail stores, clienteling, and genuine connection are at the heart of everything we do. We take pride in building lasting relationships with our customersgetting to know their style, anticipating their needs, and creating personalized experiences that make them feel truly seen and supported. Whether it's helping someone find their perfect fit or sharing the story behind our sustainable designs, every interaction is an opportunity to deepen that connection.As we grow, we're cultivating not just a workplace, but a community. It's a place where careers can grow, ideas are shared, and people feel a true sense of belonging. Every day brings new opportunities to learn, lead, and make an impacttogether, as part of a welcoming, inclusive team that celebrates each other's contributions.About the Role:As a Retail Ambassador, you will be the representative of the brand on the sales floor, delivering exceptional customer experiences and living our company values in every interaction. You'll focus on creating meaningful connections with customers, driving sales through service, and supporting a welcoming, inclusive store culture. While your primary focus is on sales, you will also assist with limited operational tasks to ensure the store is well-maintained and running smoothly.What You'll Do:Customer Experience (90%)Deliver the Rothy's Experience to every customera best in class service experience rooted in Rothy's valuesconsistently embodying the brand through presentation, communication, and product expertiseDrive personal sales and results and contribute to team goalsCreate lasting relationships with our customers by engaging in strong clienteling practicesContribute to a positive, inclusive, and service driven store culture by modeling collaborative, team focused behaviorOperational Excellence (10%)Execute assigned responsibilities accurately as part of daily store operations, including stock replenishment, visual merchandising support, and store organization and cleanlinessDemonstrate knowledge of store operations and policies, following established procedures and SOPs to ensure operational excellence and complianceYou Are:Guided by Rothy's values and committed to fostering a welcoming, service driven environment:Embrace Possibility. We dream BIG, really bigObsess Over Innovation: We never accept the status quoMake the Planet Proud. We make the right choice, not the easy oneCollaboration is Key. We're laser focused on driving results18 years of age or olderYou Have:Previous retail or customer service experience preferredStrong communication skills and the ability to build genuine customer connectionsA passion for service and the drive to achieve personal and team sales goalsWillingness to support operational tasks as part of the teamAvailability to work at least 16 hours/week, either 3 Peak Days (Friday, Saturdays, Sundays + Holidays) OR 2 Peak Days (Friday, Saturdays, Sundays + Holidays) + 2 Non-Peak Days (Mondays - Thursdays)Ability to stand/walk an entire shiftAbility to lift, push carry or otherwise move up to 25 lbsAbility to frequently bending, reaching, stretching, and safely use ladders and step stoolsAbility to uphold Rothy's Experience by following our dress code, including wearing Rothy's shoes during every shiftPay Range:$18.00 - $19.00 per hourBase pay is one part of the total rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.Base pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.