Account Director (Onsite)

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.For more information, visit www.abm.comABM has an exciting new opportunity for an Onsite Account Director in Austin, TX. The Onsite Account Director will serve as the senior strategic leader supporting one of our key semiconductor clients. This role is responsible for overseeing all onsite operations, driving service excellence, and managing the client relationship at the executive level. The ideal candidate has strong experience within high-tech or semiconductor environments, exceptional communication skills, and demonstrated success delivering operational performance and customer satisfaction. This position will act as the primary point of contact for the client's leadership team and will ensure alignment between operational execution, contract requirements, and long-term strategic goals.Qualifications:Required7 or more years of experience in operations, account management, or service delivery leadership.Strong background supporting semiconductor, high-tech manufacturing, or advanced industrial environments.Experience leading onsite or embedded teams at a client facility.Proven ability to manage complex customer relationships and deliver business results.Strong analytical, communication, and executive presentation skills.PreferredExperience managing large multi-site or multi-functional operations teams.Understanding of semiconductor manufacturing processes, cleanroom environments, or equipment maintenance programs.Lean, Six Sigma, or continuous improvement training.Bachelor's degree in Business, Engineering, Operations Management, or a related field.Core CompetenciesStrategic Account LeadershipOperational ExcellenceCustomer Relationship ManagementChange ManagementFinancial AcumenExecutive CommunicationProblem-Solving & Root Cause AnalysisPeople LeadershipCertifications and LicensesCertified Facility Manager (CFM), Certified Plant Maintenance Manager (CPMM), or equivalent - preferredProject Management Professional (PMP) preferredCurrent or former tradesperson license - preferredKey Responsibilities:Client Relationship & Stakeholder ManagementServe as the onsite executive liaison, building and maintaining strong relationships with client leadership, engineering teams, procurement, and operations.Lead strategic business reviews, performance updates, and continuous improvement discussions.Ensure high levels of customer satisfaction and proactively address issues, risks, or escalations.Operational LeadershipOversee daily service delivery, workforce performance, and compliance with contract scope.Develop and manage site-level operational plans, KPIs, and project timelines.Ensure operational excellence in safety, quality, SLAs, staffing, and productivity.Strategic Planning & GrowthIdentify opportunities for service expansion, process optimization, and value-added solutions.Collaborate with internal business units to drive new initiatives supporting the client's semiconductor manufacturing environment.Support long-term strategic planning and account development goals.Financial & Contract ManagementManage site-level budgeting, forecasting, and financial performance.Ensure adherence to contractual obligations and prepare documentation for audits and performance reviews.Drive cost-saving initiatives while preserving service quality and client satisfaction.Team LeadershipLead and mentor onsite managers, supervisors, and operational staff.Promote a culture of safety, accountability, and continuous improvement.Oversee staffing plans, training, and workforce development aligned with client needs.