[2026 Global]_Service Quality Assurance Engineer_Global MFG (Taiwan-based)

About DeltaFounded in 1971, Delta is a global leader in power electronics and thermal management, delivering solutions across industrial automation, data centers, EV charging, renewable energy, and energy storage that power critical infrastructure worldwide. With close to 200 locations across 5 continents, we serve customers through an integrated network of R&D centers, manufacturing facilities, and sales offices.For detailed information about Delta, please visit: www.deltaww.comProgram OverviewBuild Your Career Across Markets, Not in One.For professionals who want global flexibility and see mobility as a strategic advantage. Delta is opening 40 roles, 180 openings across China, Europe, India, Taiwan, Thailand, and the United States in power electronics, automation, and infrastructure. Work across engineering, manufacturing, and innovation with freedom to move between markets as your goals evolve. Selected candidates will attend four in-person Interview Days in April to meet regional leaders directly and explore international pathways built for long-term growth.Region Highlight● Taiwan is the headquarters of Delta Electronics, where we are committed to innovation and advanced R&D, investing over 10% of our global annual revenue into research and development every year.●Recognized as one of Asia’s Best Employers, reflecting our strong commitment to people and workplace excellence.●Achieved an outstanding stock price growth of over 380% in 2025, demonstrating strong market confidence and sustainable business performance.Role Responsibility●Manage the customer feedback loop, ensuring timely and thorough investigation, root cause analysis (e.g., 8D, 5 Why, Fishbone), and implementation of corrective and preventive actions (CAPA).●Coordinate with service teams, repair centers, and regional partners to ensure standardized failure analysis (FA) procedures and reporting are followed.● Analyze return trends, identify high-risk models or components, and propose product or process improvements to reduce failure rate and enhance customer satisfaction.●Support customer audits, including preparation of audit documents, on-site walkthroughs (physical or virtual), and follow-up on audit findings or corrective actions.●Conduct or support customer satisfaction surveys by analyzing feedback and integrating insights into service quality improvement plans.●Maintain field quality dashboards, customer scorecards, and weekly/monthly review reports with key quality metrics (e.g., RMA rate, DPPM, FPY).●Act as a key interface between customers, technical support, R&D, and manufacturing to escalate and resolve critical field issues in a timely manner.●Support the development of service quality standards and procedures, including service FA protocols, issue tracking systems, and quality case handling SOPs.●Participate in cross-functional quality improvement projects and design-for-serviceability initiatives during product development and ramp phases.Minimum Qualification●Bachelor’s degree or higher in Engineering, Quality Management, Industrial Engineering, Electronics, Mechanical Engineering, Material Science, or a related field.●Advanced degrees (Master’s level) in relevant fields are a plus.●Holding certifications such as CQE, CQA, or Lean Six Sigma Green/Black Belt is a strong advantage.●Fresh and experienced candidates are welcome to apply.●Experienced in Service Quality, Customer Quality, RMA Analysis, or After-Sales Quality Management is a plus.●Proficient in quality tools and methodologies, including: 8D, 5 Whys, Fishbone (Ishikawa), FMEA, MSA, SPC, DOE, CAPA is a plus●Proficient in using systems and tools such as: Minitab, Excel/VBA, MSFT office.●Knowledge of industry quality standards such as ISO 9001, IATF 16949, or other relevant frameworks.●Strong cross-functional communication and collaboration skills.●Analytical and data-driven mindset with a passion for problem-solving and continuous improvement.●Confident in handling pressure, managing escalations, and responding quickly to urgent field issues.●Excellent presentation skills for internal and external reporting (e.g., QBR, customer meetings).●Ownership mindset with a proactive and structured approach to issue resolution.Preferred Qualification●Strong cross-functional communication and collaboration skills.●Proactively and knowledge of analytical tools and data driven mindset.