People Operations AI & Automation Manager

Job Description:Conduct comprehensive reviews of current People processes to identify inefficiencies and design scalable, error-resistant workflows.Act as the advanced point of contact for complex Workday configuration, troubleshooting, and system enhancements.Refine ticketing queue management and resolution protocols to improve the internal employee service experience.Conduct regular, systematic audits of People Operations transactions to ensure data accuracy, procedural compliance, and system integrity.Analyze audit findings to perform root-cause analysis and design automated safeguards that prevent future data entry errors.Develop and maintain a centralized library of Standard Operating Procedures (SOPs), process maps, and training documentation.Lead the implementation of new operational models, ensuring all AI-driven processes are transparent and auditable.Requirements:Bachelor's degree in Human Resources, Business Administration, or a related field.5 years of progressive HR experience with 2+ years in a shared services or operations role.Demonstrated success leading process improvement and operational excellence initiatives.Experience with low-code AI platforms to develop bespoke solutions.Strong proficiency in HRIS systems (Workday preferred).Excellent communication and interpersonal skills, with the ability to build relationships at all levels of the organization.Exceptional organizational and time management skills, with the ability to handle multiple priorities and meet deadlines.Benefits:Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).Retirement Benefits: 401(k) planPaid Time Off: uncapped paid time off program for exempt employees and accrual-based program for non-exempt employees.Paid Holidays: 14 paid holidays each year.Paid Sick Leave: uncapped paid time off for exempt employees.