Desktop Support Specialist

Job Summary: Roles and Responsibilities Hardware/Software Upgrade & Installations · Setup/Configure/Network PC’s/MAC to Corporate Standard · Perform Software installations and upgrades · Install/Network Printers and other Networked Devices with necessary drivers · Provide routine maintenance on current hardware (PC/MAC/Thin client/Network Switches/Printers/Scanners/Bulletin Board) · Maintain hardware inventory of PC’s, cables and equipment · Install / configure workstation hardware such as monitors, docking stations, desk phones Internal Customer Support · Provide general End User Help Desk Support · Desktop application and peripheral support, Operating System support for the latest Microsoft OS versions · ERP/PLM/CRM/Autodesk Solution troubleshooting · Configure/Troubleshoot Cellular Phone/Tablet (iPhone, iPad, Android) Application Training · Provide application training as required · Develop standardized, document application training programs POSITION QUALIFICATIONS Competency Statement(s) Ø Accurate - Ability to perform work accurately and thoroughly. Ø Analytical Skills - Ability to use thinking and reasoning to solve a problem. Ø Autonomy - Ability to work independently with minimal supervision. Ø Decision Making - Ability to make critical decisions while following company procedures. Ø Detail Oriented - Ability to pay attention to the minute details of a project or task. Ø Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. Ø Friendly - Ability to exhibit a cheerful demeanor toward others. Ø Goal Oriented - Ability to focus on a goal and obtain a pre-determined result. Ø Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. Ø Initiative - Ability to make decisions or take actions to solve a problem or reach a goal. Ø Judgment - The ability to formulate a sound decision using the available information. Ø Organized - Possessing the trait of being organized or following a systematic method of performing a task. Ø Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. Ø Project Management - Ability to organize and direct a project to completion. Ø Reliability - The trait of being dependable and trustworthy. Ø Self-Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative. Ø Technical Aptitude - Ability to comprehend complex technical topics and specialized information. Ø Time Management - Ability to utilize the available time to organize and complete work within given deadlines. Ø Must be able to communicate effectively, get along with co-workers, and deal with colleagues effectively and professionally. Ø Good organizational skill for managing company assets Ø A continuous pattern of regular and prompt attendance is required. Ø Other duties as assigned. Education · Highschool diploma or equivalent · Associate’s Degree and /or combined equivalent amount of work experience Experience · 1-3 years related work experience. Computer Skills Ø Networking/Communications (LAN/WAN) and maintain system engineering; Ø MS Office Versions 2010 to current release for applications MS Access, MS Outlook, MS Excel, MS Word, PowerPoint, Visio, Exchange Server 2010. Also to include VMWare, Crystal Reports, Captaris Right Fax (Server/Client), Loftware Label Software, SAGE FAS, Autodesk Inventor, various Internet Browsers and a various of other server and desktop application. Ø A plus is knowledge of Microsoft Dynamics 365 Finance and Operations, Supply Chain Management or Dynamics Customer Engagement (CRM) Programming Skills Ø SQL (MS SQL Server 2000 to present release), VBA, .NET, VBA, HTML5, INFOR Mongoose, XML, C++, Java, Perl, Access DB, Excel 5 Macros. Ø MS IIS, Tom Cat PHYSICAL DEMANDS Physical Abilities Lift /Carry Stand F (Frequently) 10 lbs or less F (Frequently) Walk F (Frequently) 11-20 lbs F (Frequently) Sit F (Frequently) 21-50 lbs O (Occasionally) Handling / Fingering F (Frequently) 51-100 lbs O (Occasionally) Reach Outward F (Frequently) Over 100 lbs N (Not Applicable) Reach Above Shoulder O (Occasionally) Climb O (Occasionally) Crawl O (Occasionally) Squat or Kneel O (Occasionally) Bend O (Occasionally) Push / Pull 12 lbs or less O (Occasionally) 13-25 lbs O (Occasionally) 26-40 lbs O (Occasionally) 41-100 lbs N (Not Applicable) N (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day) Job Type: Full-time Pay: $21.00 - $23.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule: 8 hour shift Day shift Monday to Friday People with a criminal record are encouraged to apply Ability to Relocate: Wixom, MI 48393: Relocate before starting work (Required) Work Location: In person