Level 2 Support Engineer
We’re hiring: Level 2 Support Engineer (On-site, Austin, TX) Cloudvoid is growing, and we’re looking for a Level 2 Support Engineer to join our team on-site in Austin. We’re an infrastructure services company: managed IT, cloud consulting, private cloud, and datacenter engineering for clients ranging from 20-person offices to enterprise environments. This role sits on our MSP side, where you’ll be the person clients count on when a ticket goes beyond the basics.
What you’ll do:
- Own escalated end-user support: Windows, Microsoft 365, Outlook/Teams, printers, mobile devices, and the “it just stopped working” mysteries
- Handle basic server administration: Active Directory, DNS/DHCP, Group Policy, file shares, patching, and backups
- Administer Microsoft 365 tenants: users, licensing, Exchange Online, SharePoint/OneDrive, Intune, and security settings like MFA and Conditional AccessWork in Azure: Entra ID, basic VM and resource management, and supporting hybrid identity
- Troubleshoot basic networking: VPNs, switching, firewalls, Wi-FiDocument your work and mentor Level 1 techs as you goWhat we’re looking for2–4 years in IT support, ideally in an MSP environment
- Solid Windows Server and Active Directory fundamentals
- Hands-on Microsoft 365 administration experience
- Working knowledge of Azure / Entra IDStrong communication skills; you can explain a fix to a CEO and a receptionist equally well
- You take ownership of tickets and follow them through to resolution
Able to work on-site in AustinMust be in the United States and be an U.S. Citizen.
Nice to have:
- Microsoft certifications (MD-102, MS-102, AZ-900/AZ-104)
- PowerShell scripting
- Experience with PSA/RMM tools and documentation platforms
- Why Cloudvoid
You’ll be part of a small, senior team where your work is seen and matters. You’ll get exposure to real infrastructure, private cloud, and a clear path to grow from support into systems engineering.
Why Cloudvoid
Work alongside an all-star team of engineers who know their stuff and love to share it
A great environment where your work is seen, valued, and makes a real difference
Health insurance
Hands-on exposure to leading technology, infrastructure, datacenter and cloud.
A wide range of environments to learn from, from small offices to enterprise infrastructure, so no two weeks look the same