Inventory Control Associate (South Main)

Job Description As an Inventory Control Associate at the Exchange, you will support staff by maintaining appropriate inventory levels to keep our stores fully stocked and remove any excess product. Your position is critical to the daily operations of the store and you will work with management to determine any problem areas. This is a highly independent position, requiring being proactive and having the initiative to tackle tough issues. If you are research driven, with a strong attention to detail, this position is for you! We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD. So what can you expect as an Inventory Control Associate at the Exchange? Follow all safety guidelines and operating proceduresDeliver extraordinary customer experience by engaging customers and prioritizing customer needs over tasksListen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customerAble to use computer software to order a variety of items, including customer orders, vendor orders, rain checks, and emergency ordersMonitor inventory to include merchandise turnover, cyclical counts, promotional items, and slow moving itemsWe know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you! Job QualificationsAble to learn and adapt to current technology needsAble to think quickly on the spot to answer customer questionsKnowledge of inventory control systems and reporting preferred Job Qualifications Completion of high school or the equivalent. One year experience in retail environment. If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. Major Duties Provides high level of customer satisfaction through excellent service. Greets each customer upon contact, assesses their needs, suggests alternative options, and provides solution resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience. Drives the customer experience in one or more sales area by utilizing and adhering to merchandise presentation standards including, but not limited to, arranging space on sales floor, assists with price changes and shelf labels, executing and maintaining planograms. Builds an engaging and productive trust relationship with the customer by maintaining merchandise inventory. Reviews inventory reports to include merchandise turnover, cyclical counts, promotion items, slow moving items, adjusts on-hands, and identify excess merchandise. Alerts management to merchandise not in stock and reports errors/issues. Performs all store ordering to include vendor orders, customer convenience orders, rain checks, and emergency orders. Organizes and maintains stock room merchandise. May stock, scan, or stage items. Coordinates returns to vendor. Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty. Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse. Performs other duties as assigned.