Operations Support Analyst (Cincinnati)

Ensure First Student is the industry leader in leveraging technology to create operational efficiencies while providing best in class customer offerings. The Analyst Operations Support performs day-to- day efforts toward wage and hour compliance at all First Student LocationsMajor ResponsibilitiesEnforce locations' adherence to operational standards while delivering planned direct labor efficienciesPerform reviews and trainings for adherence to all applicable Wage and Hour regulations while utilizing FOCUS and related systems, ensuring locations apply the rules, regulations, and proper system utilizationPrepare, analyze, present and maintain location Category data for performance reporting purposesAssess field and customer needs ongoing, ensuring we provide all tools needed for customer satisfaction, accurate payroll processing, and ad hoc analysesFollow procedure and appropriate conduct when auditing and interacting with the field to ensure delivery evokes compliance and successWork closely with Director Operations Support as a main resource and SME in current location and area performanceBe prepared and available to assist in other First Student projects as needed, recent initiatives that have been supported include PC refresh, the Active Directory Project and the Employee Portal.Engage other Operations Support team to provide locations with excellent service in data importing, training, and supporting customer facing toolsMinimum Education or Certifications RequiredBachelor's degree (or equivalent) preferredMinimum Experience or Skills Required2-4 years related experienceProject management skill sets preferred.Ability to partner with operations with strong focus on client service.Very strong analytical skill set required with proven ability to break complex problems into simple components for effective communication.Experience in leadership role demonstrating ability to influence, coach and inspire individuals to achieve company, departmental and individual performance goals.Demonstrated ability to effectively and enthusiastically lead changeSound business judgment as evidenced by the ability to set priorities and plans, escalate issues appropriately and drive for results